Concrete Customer Service Representative

Superior Ready Mix has been in business for 65+ years and we are continuing to grow! We manufacture and deliver concrete and aggregates to contractors and homeowners throughout Southern California. Superior cares about their employees – we believe you should enjoy what you do and go home to your family every day. We offer a stable work environment with opportunity for growth.

We are seeking a highly motivated and detail-oriented individual to join our team in Escondido, CA. In this role, you will handle a high volume of calls for companies throughout San Diego and Riverside County, processing orders for concrete products and ensuring timely, accurate delivery.

Key Responsibilities

• Order Management: Answer a heavy intake of customer phone calls and emails to request and process concrete orders.
• Data Entry: Accurately enter customer orders into computer systems, including Microsoft Office, Digital Fleet, and Integra, in a timely manner.
• Financial Processing: Handle pre-authorization on credit cards for customer orders.
• Logistics Coordination: Negotiate delivery times and coordinate with the dispatch team, quality control, and office personnel to ensure the service and delivery of products.
• Customer Communication: Communicate consistently with customers regarding order status, delivery times, and any necessary changes to their orders.
• Problem Solving: Identify and resolve customer issues or complaints effectively and in a timely manner, escalating complex issues to appropriate personnel when necessary.
• Relationship Building: Ensure customer satisfaction by providing excellent service, seeking feedback for improvement, and maintaining positive customer relationships.
• Documentation: Maintain accurate records of customer orders, delivery schedules, and other relevant information.

Requirements & Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum of 1 year of customer service experience is required.
• Industry Knowledge: Previous experience in the concrete industry or an order-taking role is highly preferred.
• Language Skills: Bilingual proficiency in English and Spanish is highly preferred.
• Technical Skills: Proficiency in using Microsoft Office and order processing systems like Digital Fleet and Integra.
• Core Abilities: * Ability to multitask and prioritize heavy workloads in a fast-paced environment.
• Strong attention to detail and high accuracy in data entry.
• Excellent communication and interpersonal skills.
• Interest in pursuing growth within the company and a willingness to take on tasks in other departments.

Schedule & Benefits

• Job Type: Full-time.
• Schedule: Day shift, Monday through Friday, with a requirement for flexible hours, overtime, and rotating weekends.
• Benefits Package:
• Comprehensive health, dental, and vision coverage.
• Life insurance.
• 401(k) retirement plans.
• Paid Time Off (PTO), including holiday and sick days.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Required)
• Concrete Industry: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Escondido, CA 92029 (Required)

Work Location: In person