Confirmation Quality Assurance Specialist

Confirmation Specialist

Hometown Contractors, Inc.
Pace, FL
Full-Time

Job Overview

Hometown Contractors is seeking a dependable and customer-focused Confirmation Specialist to join our growing call center team. This position is responsible for contacting customers to confirm scheduled sales appointments, answering incoming calls, assisting with appointment scheduling, and helping maintain an organized and efficient scheduling process.

The ideal candidate is professional, detail-oriented, organized, and comfortable communicating with customers by phone, text, email, and in person. This role plays an important part in helping reduce cancellations, improve appointment retention, and create a positive customer experience before the sales consultation takes place.

Responsibilities

• Contact customers to confirm scheduled sales appointments
• Answer incoming customer calls and assist with scheduling inquiries
• Result and update appointments accurately within company systems
• Verify customer information, appointment details, and scheduling accuracy
• Communicate appointment expectations and arrival windows with customers
• Follow up regarding appointment changes, reschedules, or cancellations
• Help reduce cancellations and no-shows through proactive communication
• Maintain professional customer interactions across phone, text, and email communication
• Update CRM systems and scheduling software with accurate notes and appointment statuses
• Assist with rescheduling appointments when needed
• Maintain organized and accurate customer records
• Assist customers visiting the showroom and help direct them appropriately
• Work closely with call center and sales teams to support scheduling efficiency

Qualifications

• Previous customer service, call center, scheduling, receptionist, or administrative experience preferred
• Strong phone and communication skills
• Friendly, professional, and customer-focused attitude
• Strong organizational and multitasking abilities
• Attention to detail and follow-through
• Comfortable working in a fast-paced environment
• Experience with CRM or scheduling software preferred
• Home improvement or home services industry experience is a plus

Benefits

• Competitive pay based on experience
• Opportunities for advancement
• Paid time off and holidays
• Supportive team environment
• Growing company with long-term career opportunities

If you enjoy customer communication, organization, and helping create a smooth customer experience, we’d love to hear from you.

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person