Construction & Business Development Manager

Overview

The Construction & Business Development Manager is responsible for managing the full lifecycle of construction and restoration projects while simultaneously driving business growth through strategic marketing, client relationship development, and community engagement. This role ensures a high quality of service in all dealings with customers, clients, subcontractors, and company personnel, while also expanding the company's footprint through new client acquisition and brand development.

Primary Responsibilities

Project Management & Construction

• Evaluate, scope, and sell construction/restoration projects
• Develop scope of work, estimates, and project schedules
• Negotiate customer and/or client approval of project scope and pricing
• Collect deposits, draws, and final payments; manage project budgets and expenses
• Schedule and coordinate in-house technicians, subcontractors, and material suppliers
• Oversee execution of services and conduct quality assurance activities
• Ensure all work complies with plans, specifications, local codes, and scope requirements
• Compile and resolve punch list items; perform final walk-throughs with customers
• Secure signed Certificates of Completion and Satisfaction
• Manage all warranty activities and ensure proper permits are acquired
• Identify, qualify, and manage subcontractors and resource providers
• Manage equipment, tools, and materials
• Document and review job files to support services provided

Business Development & Marketing

• Obtain new clients and customers by building lasting relationships, rapport, and trust
• Manage and monitor relationships with Centers of Influence (COIs), coordinating earned commission payments on paid jobs
• Educate potential and existing customers on company services and why SERVPRO® is the leading cleaning and restoration company
• Utilize and manage the monthly marketing budget effectively
• Generate and maintain relationships with commercial COIs through social and professional group settings.
• Join/participate in a weekly Networking Group
• Acquire timely information about potential losses to help secure new work
• Attend at least one weekend community event per quarter
• Collaborate on and assist with company social media accounts

Customer & Stakeholder Relations

• Manage the overall customer and client experience to ensure high satisfaction
• Communicate with COIs and stakeholders to resolve concerns via face-to-face meetings, phone, or email
• Maintain consistent communication with all internal and external stakeholders
• Educate customers on the construction/restoration process and set clear expectations

Leadership & Personnel

• Recruit, train, onboard, and manage personnel as needed
• Follow and enforce safe work practices and adherence to safety and risk management guidelines at all times — on the jobsite, in the office, and while traveling
• Pursue continued professional development in leadership, management, marketing, and restoration/construction expertise
• Perform other duties as assigned

Education & Experience Requirements

• High school diploma or GED required
• Project Management Professional (PMP) certification preferred
• Experience in restoration and/or restoration construction preferred
• Proven customer service and client relationship track record
• Effective written and oral communication skills
• Intermediate math skills
• Basic computer proficiency including Microsoft Word and Excel

Physical & Work Environment Requirements

• Walking and/or standing throughout the day
• Frequent driving and sitting
• Occasional ladder climbing
• Occasional exposure to extreme conditions such as heat

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus
• Yearly bonus
• Yearly pay

Schedule:

• 8-hour shift (In-Office and/or On-site)
• Day shift
• Holidays
• Monday to Friday
• Overtime

Experience:

• Construction: 2 years (Required)
• Management: 2 years (Required)

Ability to Commute:

• Kensington, MD 20895 (Required)

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Fuel card
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance

Work Location: In person