Construction Equipment - Sales Spare Parts Senior Representative

Job Description :

• Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service.
• Follow-up on back-orders and provides customers with timely information on the status of back-ordered parts & ensures order delivery to the customer on the promised date.
• Achieve and maintain high CSI rating.
• Educate the customers on the advantages of using Genuine parts such as performance, safety etc.
• Sale / promotion of spare parts & accessories.
• Offering new products & Accessories to customers
• Achieve monthly and annual sales and profit target.
• Follow up with customers for new order. Creating new customers / sale through personal contact, Tel calls, SMS etc.
• Close all invoices & apply it with its cash receipts.
• Receive customer enquiries and identify the correct part numbers using the parts catalogues.
• Ensure stock accuracy of parts in the location and ensure that the required parts availability is maintained through timely replenishment from Central Warehouse and other branches.

Job Requirements:

• Bachelor’s Degree Engineering background.
• Required Industry Experience: 2-4 years of experience
• Very Good in MS Office
• Very Good in English Language