Consultant L3/Senior Consultant L3

Consultant L3/Senior Consultant L3

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities.
• An environment that embraces learning and development

The Role
To provide L3 level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of.

Role Responsibilities

• Maintaining/contributing to KMS for client and internal team, for both technical & processes
• Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
• Understanding of O365, Mimecast, Intune, Azure integration
• Manage security settings on Microsoft ATP
• Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.Ability to perform initial investigation on security breach alerts
• Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others)
• Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
• On premises backup alert management, monitoring and restoration
• Execution of maintenance tasks, App upgrades, patch escalations etc.
• Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
• Ability to manage technical escalations from client/end user/internal team
• Migration of VM’s from on premise to cloud
• Basic understanding of SQL, maintenance plan, backup
• Understanding of certificate management on appliance, servers, websites

Key Competencies and Qualifications required

• Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.
• Must have secondary and tertiary technical skills.
• Should have experience in VM Deployment, VM Migration, managing host clusters
• Extremely high-level attention to detail with methodical
• Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers
• Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration).
• Windows Server including 2016/2019, DNS, DHCP, Group Policy
• Active Directory 2012 and above
• VMware / Virtualization (Hyper – V, VMware)
• O365, Azure Administration

Brennan is an equal opportunity employer.