Consultation Coordinator

Overview
Join our dynamic team as a Consultation Coordinator, where your energetic approach and exceptional communication skills will drive meaningful interactions with clients and prospects. In this vital role, you will coordinate consultations, support customer inquiries, and ensure seamless service delivery. Your multilingual abilities and customer-focused mindset will empower you to build strong relationships, facilitate efficient scheduling, and contribute to a positive experience for all stakeholders. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment committed to excellence and client satisfaction.

Duties

• Manage appointment scheduling and coordinate consultation sessions with clients across multiple channels.
• Provide outstanding customer support by answering inquiries promptly via phone, email, or chat, demonstrating excellent phone etiquette and communication skills.
• Assist clients with information about services, procedures, and next steps, ensuring clarity and transparency at every interaction.
• Maintain accurate data entry records of client interactions, appointments, and follow-up actions using Microsoft Office tools and other relevant software.
• Support outbound calling efforts to confirm appointments, gather feedback, or follow up on service requests.
• Collaborate with team members to ensure smooth workflow, share client insights, and improve overall service quality.
• Handle cash transactions or payments when necessary with integrity and attention to detail.

Requirements

• Multilingual proficiency is highly preferred; fluency in English plus additional languages is a strong asset.
• Previous experience in sales, customer support, or call center environments is advantageous.
• Demonstrated ability to communicate effectively via phone and written correspondence.
• Strong computer skills including proficiency in Microsoft Office applications such as Word and Excel.
• Experience with data entry, analysis skills, and maintaining accurate records.
• Outbound calling experience and familiarity with call center operations are desirable.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting.
• Bilingual capabilities are a plus for engaging diverse client bases; previous cash handling or typing experience is beneficial. Join us as a Consultation Coordinator and be part of a vibrant team dedicated to delivering exceptional client experiences! Your enthusiasm, communication prowess, and attention to detail will make a real difference in helping clients achieve their goals while advancing your career in a supportive environment.

Job Type: Contract

Pay: From $25.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Elizabeth City, NC (Pasquotank County) (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road