Contact Center Partner I

Contact Center Partner I (CCP I)

Texas DPS Credit Union
Full-Time | Financial Service Department

At Texas DPS Credit Union, our vision is to Educate, Enhance, and Empower. We proudly serve Texas DPS employees, their families, and our valued members by delivering financial solutions rooted in Authenticity, Excellence, Integrity, Outstanding Service, and Unity.

We are seeking a Contact Center Partner I (CCP I) who is passionate about service, relationship-building, and helping members achieve financial success. If you thrive in a fast-paced environment and enjoy solving problems while making a meaningful impact, we’d love to meet you.

What You’ll Do

As a Contact Center Partner I, you will deliver an exceptional member experience through phone, video banking, and digital channels while providing financial solutions and processing transactions accurately.

Key responsibilities include:

• Responding to high-volume member inquiries via phone, text, email, secure chat, video banking, and other digital platforms
• Processing a wide variety of financial transactions accurately and efficiently
• Building relationships through consultative conversations to identify member needs
• Recommending and referring appropriate credit union products and services
• Completing warm transfers for loan opportunities
• Assisting members with online and mobile banking access
• Opening and maintaining deposit accounts, IRAs, and related services
• Processing debit/credit card requests, fraud claims, and disputes
• Researching and resolving account inquiries and discrepancies
• Meeting established service and referral performance goals
• Maintaining compliance with all credit union policies and regulatory requirements

What We’re Looking For

Required:

• High school diploma or GED
• Minimum 1 year of financial services or contact center experience
• Minimum 1 year of customer service experience

Preferred:

• Experience in a credit union or financial institution
• Familiarity with Fiserv/Portico systems
• Bilingual skills

You’ll Succeed If You Have:

• Strong communication and relationship-building skills
• Attention to detail and accuracy
• Ability to multi-task in a fast-paced environment
• Problem-solving and sound judgment skills
• Comfort navigating multiple computer systems simultaneously

Why Join Texas DPS Credit Union?

We are more than a financial institution — we are a purpose-driven organization committed to supporting our vision and serving those who serve Texas. When you join our team, you become part of a culture built on integrity, teamwork, and meaningful service.

We offer:

• Competitive compensation
• Comprehensive benefits package
• Retirement plan with employer contribution
• Paid time off and holidays
• Opportunities for professional growth

If you are ready to help us Educate, Enhance, and Empower through exceptional service, apply today.

If you are ready to make a difference and deliver service with purpose, apply today.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Call center: 1 year (Required)
• financial institution: 1 year (Preferred)

Work Location: In person