Contact Center Representative

WHO ARE WE?

What You’ll Do

• Examine, identify, and accurately interpret correspondence of mid-range complexity using various systems and tools
• Handle a high volume of inbound and outbound calls while delivering a positive and professional experience
• Communicate with workers’ compensation bureaus, attorneys, insurance carriers, and third-party adjusters to obtain necessary information
• Follow up to ensure timely receipt of documentation and maintain strong external relationships
• Create, organize, and maintain electronic files and internal resources
• Provide administrative support to enhance overall team efficiency

What You Bring

• High school diploma (or equivalent) and at least one year of related experience
• Strong verbal and written communication skills with the ability to build positive relationships
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Proficiency in Microsoft Windows and Office products
• Excellent attention to detail, accuracy, and proofreading skills
• Strong problem-solving abilities and the capacity to work independently
• Bilingual skills are a plus, but not required

Benefits That Work for You

• Competitive pay
• 401(k) Savings & Profit-Sharing Plan with company match
• Roth investment options and 529 education savings plan
• Employee referral bonus program

• Medical, dental, and vision insurance
• Flexible spending and health savings accounts
• Life, disability, and supplemental insurance options
• Pet insurance and wellness coverage

• 37.5-hour standard work week
• Hybrid work opportunities after training
• Generous paid time off and paid holidays
• Casual business attire
• Volunteer opportunities and company-sponsored events

Start Your Career Journey Today