Contact Center Representative

Description

Love the job, but hate where you work? Not anymore! At Victors Home Solutions you’ll be surrounded and supported by dynamic, fun, engaged people! Built On Integrity isn’t just a motto - it’s our core philosophy. We love our people. We love our customers. We love our work.

Victors Home Solutions is looking for motivated individuals who have experience in lead generation and appointment setting to join our Contact Center. This position is responsible for scheduling sales appointments and providing exceptional customer service to new and existing clients.

Examples of the actual work your day would include:

Assist with all inbound and outbound call volume; with the goal of setting appointments for in-home consultations
Handle all customer inquiries and concerns
Be able to explain to customers the basic features and services of the products we offer
Clerical duties including scanning, filing, and mailing

About you:

Prior experience in lead generation call center, required
Scheduling experience
Excellent written and verbal communication skills
Willingness to learn
Demonstrate teamwork, initiative, and a willingness to problem solve
Positive and professional demeanor

Schedule:

Monday - Friday with rotating weekends
8-hour shift
Contact Center is open from 7am-9pm Monday - Friday and 8am-6pm Saturday and Sunday. The shift assigned can be anytime/day within the hours of operation based on business needs.

About Victors Home Solutions
At Victors Home Solutions, we believe a true victor provides homeowners with the most honest answer, the highest integrity, and long-standing trustworthiness. That is how we win.

We started nearly twenty years ago with a simple, powerful idea, that our homeowners deserve the best, and they deserve to win. From our very first roof to thousands of projects later, Victors Home Solutions has always been built on integrity.

Being a “victor” isn’t just a name, it’s the foundation of everything we do.

Over time, our mission grew beyond a single location. Today, Victors Home Solutions proudly serves as the brand uniting trusted roofing names across the Midwest. Rogers Roofing, MHI Roofing, and Semper Fi Roofing. Every one of our companies carries the same Victors standard and a commitment to the communities we serve.

Where our reach spans throughout the Midwest, our heart remains the same. When you see our trucks, Victors Home Solutions, Rogers Roofing, MHI Roofing, or Semper Fi Roofing, you're getting the same backbone of integrity, and the same steadfast approach.

Being a victor means showing up with pride every single day. You need a team that shows up and takes pride in every shingle, every repair, and every conversation. From the first call to our final cleanup, our culture is built on one principle: care. Care for our employees and care for our customers. Honest work, delivered with respect.

We do what's right, even when no one is watching. That's how we earn our reputation.

We are rooted in the Midwest, built on hard work, and driven by a core belief: when you act like a victor, everyone wins.

Pay: $19.00 per hour