Contact Center Specialist/Member Experience Specialist

This open positions is in Findlay, OH

General Summary: Serves as a liaison between the member and the credit union. Provides a full range of information and assistance to credit union members including savings and lending products, researching problems on accounts, and member onboarding and retention at an expert level. Contributes to a positive work environment for the overall team.

Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Represent the credit union to the members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.

2. Provide electronic and/or telephonic general and specific service-related information concerning credit union services or policies.

3. Positively contributes to the sales-as-a-service culture.

4. Handling inbound contact to resolution as often as possible, enhancing the member experience by responding to members’ requests, problems, and complaints empathetically, resolving issues, and/or consulting the proper person for specific information and assistance.

5. Making outbound contact to generate leads.

6. Maintains up-to-date and comprehensive knowledge on all credit union products and services with comprehensive knowledge on all related policies and procedures, rules, and regulations.

7. Supports and contributes to all functions of the credit union including frontline operations, loan growth, and business development; performs duties of an MXS when needed.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential functions satisfactorily. The essential functions listed above are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: High school graduate or equivalent.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Work Remotely

• No

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) 5% Match
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person