Contact Center Technology Intern

Description: Contact Center Technology Intern

Department: Digital Experience Administration

Salary Range 5 Non-exempt: $16.27 - $24.40 (Pay will be $18.00 per hour)

Start Date: June 8, 2026

Employment Type: Temporary part time totaling 300 hours

Report To: VP Digital Experience Support

With the goal of enhancing lives, fulfilling dreams and building communities this position will support initiatives within our Digital Administration group in partnership with IT. This role offers hands-on exposure to contact center technologies and enterprise initiatives, including chat, authentication, and emerging AI-driven solutions. The intern will play an active role in projects designed to improve operational efficiency, enhance member experiences, and support key performance metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Support and participate in contact center technology initiatives, including Genesys and related chat and authentication platforms.
• Assist with project kickoff and execution across multiple departments, including Operations, IT, and other business partners.
• Contribute to User Acceptance Testing (UAT), documentation, and process improvement efforts.
• Help analyze workflows and identify opportunities to improve efficiency and member experience.
• Prepare and deliver presentations or project updates as needed.
• Collaborate with team members and business partners to support departmental goals.
• Bring fresh ideas and insights by thinking creatively and approaching challenges from new perspectives.
• Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies..
• Effectively incorporates concepts of CARES Principles in daily behaviors and interactions:
• Connect – Create meaningful relationships
• Ask – Be intentionally curious
• Resolve – Actively seek solutions
• Elevate – Never stop improving
• Strengthen – Be the difference

SUPERVISORY RESPONSIBILITIES:

This position has no formal, direct supervisory responsibilities although will work with leaders and peers in the organization to drive results.

PERFORMANCE STANDARDS:

Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy, and respect, and making a personal effort to make members feel they belong and are important to the credit union.

EDUCATION and/or EXPERIENCE:

Currently pursuing a degree in cybersecurity, computer science, or other related field.

Preferred Qualifications:

Currently pursuing a degree in Central to Eastern WA or ID state where Numerica Credit Union is currently chartered.

SKILLS and ABILITIES:

• Ability to multi-task and work independently on multiple projects while meeting deadlines.
• Strong analytical, problem solving, logic and reasoning, communication, and documentation skills.
• Able to work during regular business hours; Monday to Friday, 8-5 p.m.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities, companies and/or individuals, becomes necessary.
• Strong curiosity and willingness to learn new technologies and concepts, even without prior experience.
• Interest in understanding how systems, processes, and technology work together.
• Ability to communicate effectively with peers and business partners.
• Comfortable working in a collaborative, cross-functional environment.
• Basic functional experience with common tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational and problem-solving skills.
• Ability to lift up to 25 lbs.

Benefits and Perks:

• Instructor led personal development workshops
• Paid holidays
• Family Day (5 hours of paid time off, plus $75 of spending money from Numerica)
• Volunteer Hours (5 hours of paid volunteer time)

Disclaimer: The job description does not imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Management’s request.

Requirements:

Numerica Credit Union is an Equal Opportunity/Affirmative Action Employer

Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union’s career page at www.numericacu.com as a result of your disability, you can request reasonable accommodations by reaching out to you recruiter.