Contact Centre Agent

ToYou is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We strive to deliver all necessities across the Kingdom — whether from restaurants, supermarkets, pharmacies, or more.

Job Description

• Answer incoming calls and respond to customers’ emails
• Manage and resolve customer complaints
• Sell products and place customer orders in the system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Identify and resolve customer complaints using applicable software
• Process orders, forms, and applications
• Follow up on customer calls where necessary
• Complete call logs and reports
• Perform other duties as assigned

Requirements

• University degree or diploma
  
• Fluency in English and Arabic
• Attention to detail
• Excellent communication skills
• Availability to work night shifts