Contact Centre Operative

Job Title: Contact Centre Operative

Duration: 12 months, temp to perm

Location: Manchester/Hybrid (four days per week in the office)

Salary: £25000 per annum plus 5% bonus

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call counts? If so, we have an exciting opportunity for you! Our client, a leading name in the banking industry, is seeking 4 Contact Centre Operatives to join their dynamic team in the heart of City Centre, Manchester. This role offers the potential for a Temp to Perm contract and a competitive annual salary of £25,000.

What You'll Do:

As a Contact Centre Operative, you'll be at the forefront of customer interactions, responding to shareholder queries received via phone, email, letter, or webchat. Here's what to expect:

• Engage with Customers: Handle approximately 80% of inquiries over the phone, ensuring responses are fast, efficient, and accurate.
• Investigate and Resolve: Spend 20% of your time investigating shareholder account discrepancies and errors, taking ownership of each case until resolved.
• Place Trades: Execute telephone trades in accordance with received instructions, ensuring compliance with procedures.
• Collaborate: Route complex issues to the appropriate team and keep shareholders informed once resolutions are found.
• Follow Up: Review daily open items to ensure proper follow-up and closure of queries.

What You Bring:

• High school diploma or equivalent education/experience is required.
• Strong communication skills and a customer-centric mindset.
• A proactive approach to problem-solving and accountability for your work.

Why You'll Love Working Here:

• Hybrid Working: Enjoy a flexible work environment that allows you to balance home and office life.
• Professional Development: Take advantage of training and coaching opportunities to enhance your skills and elevate your career.
• Supportive Team: Join a friendly and enthusiastic team that values collaboration and excellence in service delivery.

Ready to Apply?

If you're excited about making a difference and being part of a vibrant team, we want to hear from you! Don't miss out on this fantastic opportunity to grow your career in the banking industry.

Join us and be part of a team that values your contribution and supports your growth. We can't wait to meet you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.