Content Management Specialist

JOB TITLE: Content Management Specialist

STATUS: Full time

REPORTS TO: ExecutiveDirector

Position Summary

This position supports the ILH staff and subject-matter experts in the creation, maintenance, and marketing of legal help content available for use by attorneys, legal aid organizations, and self-represented litigants on the Indiana Legal Help website and other internet-based platforms.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

· Identifying, creating, updating, and maintaining self-help court forms and resources including:

o Coordinating activities of ILH team to review and maintain forms and other content on the Indiana Legal Help website.

o Tracking form maintenance progress.

o Defining plain language and usability standards for forms and resources.

o Updating forms based on plain language and usability standards and applying Adobe fillable features to forms.

o Overseeing file storage in an online document repository (such as SharePoint) and WordPress.

· Generating and updating content on the Indiana Legal Help website, using plain language and usability standards.

· Participating in help desk operations and developing help desk content.

· Creating weekly social media content for the Indiana Legal Help Facebook page and promotional flyers and other materials for Indiana Legal Help programs following required internal and external approval processes.

· Overseeing entry of clinic information by legal aid organizations on the Indiana Legal Help website calendar of events; auditing entries as necessary and ensuring organizations follow agreed upon processes to maintain event listings in WordPress.

· Coordinating the annual review of legal aid organizations’ contact information on the Indiana Legal Help website and making updates to contact information as requested.

Qualifications

Education:

· Bachelor's degree in marketing, communications, journalism, English, digital media, or related field preferred

· OR equivalent combination of education and relevant professional experience

Experience:

· 3+ years of experience in content management, web publishing, digital marketing, or related field

· Demonstrated experience managing content in WordPress

· Demonstrated experience managing and creating fillable forms in Adobe Acrobat

· Experience working with subject matter experts or technical content contributors

· Proven track record managing multiple content projects simultaneously

Technical Skills:

· Understanding of web accessibility standards (WCAG 2.1) and ability to ensure content compliance

· Experience with Google Analytics or similar analytics platforms

· Proficiency with plain language principles and readability

Competencies:

· Excellent attention to detail - ability to implement content faithfully without introducing errors

· Strong project management and organizational skills

· Excellent written and verbal communication

· Ability to work independently and manage priorities with minimal supervision

· Comfortable asking clarifying questions and escalating issues appropriately

· Willing to become comfortable with basic HTML/CSS for content formatting (not full development, but editing)

Preferred Qualifications:

· Experience in legal services, government, healthcare, or other mission-driven/regulated sectors where content accuracy is critical

· Familiarity with document assembly systems or form management

· Experience with A/B testing and conversion optimization

· Background coordinating editorial calendars and content workflows with multiple stakeholders

· Knowledge of digital marketing campaigns

· Experience with accessibility auditing

Work Sample/Portfolio:

· Required: Portfolio or work samples demonstrating web content you've created, optimized, or managed

· Preferred: Examples showing before/after content improvements, SEO results, or accessibility enhancements

Pay: $60,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Indianapolis, IN 46202