Content Specialist & Trainer

What You'll Do:

We're looking for a strong writer and content builder to join our Agent Enablement team as a Content Specialist & Trainer. This early-career role focuses on creating and maintaining support content that helps our Customer and Merchant Support teams deliver confident, high-quality service to lease-to-own customers.

You'll work closely with our Content Strategist and Guru Admin, as well as subject matter experts and team leads across Operations. Your job is to take complex processes and translate them into clear, helpful knowledge articles, macros, and job aids. If you enjoy writing for real people, love clarity, and want to grow your skills in content and training, this role is for you.

You'll help create content that agents rely on every day to support lease-to-own customers and merchants. You'll sharpen your skills, learn from a supportive team, and build a foundation for growth in content strategy, training, or enablement. Your work will make a real impact—and you'll see the results every time an agent finds the right answer faster.

Create Agent-Facing Content

• Draft, edit, and maintain Guru cards, macros, job aids, and step-by-step guides
• Use tools like Scribe and Articulate to build visual, interactive content
• Keep everything aligned with our voice, templates, and quality standards

Keep Content Useful & Organized

• Partner with the Guru Admin to maintain clean file structures and tags
• Review and update content to reflect process or tool changes
• Ensure consistency across platforms like Guru, Confluence, and training decks

Collaborate with Partners

• Work with internal subject matter experts to gather accurate information
• Support rollout of new content tied to launches, changes, or feedback
• Use feedback from agents and leads to improve clarity and usefulness

Grow with the Team

• Learn to use tools like Canva and Articulate Rise/Storyline
• Shadow strategy discussions and cross-functional projects
• Take initiative to build skills that ladder up to a Content Strategist path

About You (Qualifications):

• A degree or background in Communications, English, Learning & Development, or a related field
• 1 year of professional experience, ideally in social media, website management, or a corporate writing position
• Strong writing and editing skills, especially for how-to or instructional content
• Strong interpersonal and verbal communication skills – you're able to work with stakeholders across the business and communicate complex processes
• An observant, close reader with strong attention to detail and a feel for tone and clarity
• Familiarity with tools like Guru, Scribe, Canva, Confluence, or Articulate
• Organized, curious, and experienced with juggling multiple requests or drafts
• Desire to work in a fast-paced, dynamic entrepreneurial environment
• Experience in customer service or support operations is helpful for context—but not required
• Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.