Continuing Care Coordinator

ABOUT US

An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for.

CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.

Position Summary:
This position serves as a liaison between Seattle Operations and other CellNetix locations in the state and the customers/pathologists that provide service in those areas. Major responsibilities include providing excellent customer service to all internal and external clientele, acting as a resource for the pathologists, as well as problem solving issues affecting patient materials.

This position will also flex to provide coverage in the Support Services Customer Service Center. Major responsibilities include a wide variety of customer service responsibilities by phone, e-mail, fax and face-to-face communications.

The ideal candidate will possess superior communication and proofreading skills, attention to detail, the ability to prioritize and triage with little to no supervision, as well as the ability to learn in a rapidly changing environment.

It is important that the Continuing Care Coordinator abides by HIPAA regulations, and practices Personal Protective Equipment (PPE) procedures where appropriate as this position may be exposed to a number of environmental hazards.

Position Schedule:

Essential Duties:

• Accession (data entry) and distribute incoming pathology material from outside institutions for consults and conferences
• Prepare and distribute slides for conferences
• Fulfill continuing care materials requests received from outside institutions
• Assist Pathologists in requesting and sending pathology material/reports to and from outside institutions
• Prepare and send out material for outside testing to include; receiving and processing orders, pulling material, completing paperwork, packaging material, monitoring various worklists, and initiating reporting.
• Triage and process requests from research institutions and generate invoices for work performed
• Process and respond to requests from legal firms and generate invoices for work performed
• Monitor and distribute all incoming correspondence and reports
• Manage inbound and outbound telephone calls and emails to handle all aspects of client and pathologist questions/issues
• Participate in special projects or other duties as assigned by supervisory staff or company
• Conform to quality control policies as directed. Follow defined procedures with only supervisor or pathologist approved modifications or deviations
• Participate in training back up staff and staff at divisional sites for specialized tasks including but not limited to: consultations, conferences, worklists, reference testing, and continuing care requests.
  • Schedule pathology procedures at hospitals
  • Triage and dispatch couriers for specimen pickups
  • Order collection supplies for clients
  • Resolve specimen issues including missing and/or inaccurate information
  • Track and manage routing of pathology materials
  • Customize, print, order and send pathology requisitions to clients
  • Utilize customer relationship management programs to monitor client contact, update internal systems with physician contact information, and research account information
  • Process, package, and mail daily reports and abnormal test results to clients
• Other duties as assigned

Qualifications/Experience:

• High school graduate (or equivalent)
• Strong customer service skills with at least 1+ years customer service experience preferable in a medical environment
• Anatomic Laboratory experience is desirable
• The ability to work with flexibility, efficiency, enthusiasm, and diplomacy
• Demonstrated proficiency in data entry and computer software applications
• Previous proofreading or document quality control experience preferred
• Exhibit critical thinking skills and the ability to prioritize and effectively manage multiple requests/tasks at one time
• Familiarity with medical terminology, anatomic pathology experience preferred

Physical Requirements:

• Be able to lift 10+ lbs.
• Prolonged siting
• Standing, bending, stooping
• Manual dexterity
• Computer use
• Ladder use
• Environmental hazards such as formalin, communicable disease, fresh human tissue, etc. are present in the workplace

Benefits:

CellNetix offers a comprehensive benefits plan.

• Medical, Vision, Prescription company paid options.
  • Employee only HSA $29.86/per month or Employee only PPO $52.47/per month. Dependent plans also available.
• Dental company paid options.
  • Employee only $0.00/per month. Dependent plans also available.
• 401K company match up to 4%
• Paid Time Off (PTO)
  • 0-3 Years of Service: Accrue up to 15 days per year
  • 4-7 Years of Service: Accrue up to 20 days per year
  • 8-12 Years of Service: Accrue up to 25 days per year
  • 13+ Years of Service: Accrue up to 30 days per year
• Holiday Pay
  • 6 paid holidays per year
  • 4 floating holidays per year
• Company paid Life and Disability insurance.
• Fully subsidized ORCA public transportation card and free parking at most sites.
• Company paid Norton LifeLock Identity Protection.

IMPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates.

CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.
CellNetix has a mandatory COVID-19 vaccination policy. Job candidates must be able to show proof of COVID-19 vaccination or have an approved medical or religious accommodation in place prior to starting work. Fully vaccinated is defined as two weeks after the second dose in a two-dose series such as Pfizer or Moderna or two weeks after a single-dose vaccine such as Johnson & Johnson. Please work with Human Resources if you need an accommodation.