CONTRACT Systems Engineer

Monday - Friday | 8:00 am - 5:00 pm Pacific, after hours as needed.

Who you are

You are a reliable and communicative IT professional who excels in providing Tier I and II consultative support, adept at troubleshooting Windows server and networking issues while ensuring seamless client interactions. Your strong problem-solving skills and collaborative approach enable you to effectively coordinate with account teams and deliver tailored solutions that enhance client satisfaction and operational efficiency.

Qualifications

• Combination of education, training, and experience demonstrating required technical knowledge and skills.
• Proficiency in troubleshooting hardware, software, and Microsoft 365 applications.
• Required - Intermediate knowledge of networking concepts, including firewalls, routers, and switches with ability to perform basic configurations.
• Required - Experience with Azure cloud services, SonicWall/Meraki devices, and Cisco network equipment.
• Required - Strong skills in Windows 10/11 troubleshooting and VPN client configuration.
• Required - Experience with Active Directory and Entra ID administration tasks .
• Demonstrated ability to interact professionally with clients at all levels.
• Excellent organizational skills and ability to manage multiple priorities.
• Effective communication skills and ability to explain technical concepts to non-technical users.
• Adaptability and willingness to learn new technologies
• You are able to lift up to 50lbs., pulling cable, tying up wires, crawl on floors to reach equipment, and load equipment.
• Preferred certifications:
  • CompTIA A+ and Network+
  • Microsoft 365 certifications (MS-900, MD-102)
  ITIL Foundation.
  

You know how to:

• Serve as an onsite technical contact for end users, delivering exceptional in-person IT support while building trusted client relationships.
• Troubleshoot and resolve Tier 1 and Tier 2 technical issues related to hardware, software, and network infrastructure.
• Manage and document all issues in the ConnectWise ticketing system, maintaining detailed notes until resolution.
• Collaborate with client IT leadership and remote service teams, escalating complex issues when necessary.
• Maintain comprehensive documentation of client systems and configurations.
• Identify recurring issues and propose proactive improvements to enhance client experience.
• Manage user accounts and access through Active Directory and Entra ID.
• Balance competing support requests while ensuring adherence to SLAs.
• Uphold confidentiality and security best practices for all client data and systems.