[Contractor] Order Management Specialist

DESCRIPTION

• Enter, process and manage orders in our CRM/SAP system with active ownership and engagement from PO receipt to customer invoice

• Support Sales, Supply Planning and Logistics on order-management issues

• Support successful execution of EDI transactions and trouble-shoot EDI doc errors for assigned pool of accounts

• Provide backup of accounts for other team members in their absence

• Navigate computerized systems for tracking, information gathering, and/or troubleshooting

• Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries

• Create a positive experience for the Customer by consistently providing superior service and exceeding expectations

• Work collaboratively with cross-functional team to support on-time and accurate order fulfillment and delivery to meet customer requirements

• Provide insight on and champion process improvement opportunities and the elimination of non-value-added work

QUALIFICATIONS

• 2+ years of progressive experience in Supply Chain, preferably for consumer product goods.

• Experience working with Order Management/SAP systems, EDI (Electronic Data Interchange), online vendor portals, databases, and software systems.

• Prior experience in and ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting.

• Experience in contributing to cross-functional team meetings with internal and external stakeholders

• Ability to prioritize multiple tasks with focused attention to detail.

• Experience with Microsoft Office Suites, including Microsoft Excel, Word, PowerPoint.

• Advanced computer and keyboarding experience.

• Experience working with Retail Buyers, Distributors, and/or Brokers.

Job Type: Contract

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person