Control Room Manager / Control Room Supervisor

Control Room Manager / Control Room Supervisor

Location: Remote
Shift Pattern: 6 days/nights – 10-hour shifts (including nights and weekends)

Role Overview

The Control Room Manager acts as the central hub of security operations, overseeing control room staff and on-site security officers while ensuring effective monitoring, compliance, and rapid incident response. This role is critical as the first line of response to security threats, ensuring seamless communication and operational efficiency across all sites.

Key ResponsibilitiesTeam Management & Leadership

• Manage, supervise, and lead a team of control room operators and security officers.
• Handle staffing, shift rostering, attendance, and performance management using systems such as C24/7.
• Chase officers to confirm availability for upcoming shifts and ensure full coverage.
• Oversee training, staff motivation, development, and disciplinary procedures when required.
• Ensure adherence to company policies, procedures, and operational protocols.

Operational Oversight & Officer Monitoring

• Ensure the control room operates as the central monitoring point for alarms, access control systems, and intruder detection.
• Monitor live security operations and alarm activations.
• Conduct hourly welfare and check calls to confirm officers are alert and carrying out assigned duties.
• Verify officer attendance, on-site presence, and standards of uniform and presentation.
• Review time-stamped images and patrol submissions to confirm task completion and correct positioning.
• Act as a central point for data handling while maintaining GDPR and data protection compliance.

Incident Response & Coordination

• Lead and coordinate responses to incidents, emergencies, and major security events (e.g., intrusions, fire alarms).
• Escalate and report critical incidents promptly to senior management or site incident managers.

Compliance & Administration

• Ensure compliance with statutory, contractual, SIA, and company requirements.
• Maintain accurate records including incident reports, site logs, key issue registers, and lost property records.
• Liaise regularly with management to provide operational feedback and suggest service improvements.
• Support risk assessments, emergency planning, and coordination with other departments or sites.

Working Environment

• Control room–based role working remotely
• Shift-based position including nights and weekends
• Fast-paced environment requiring attention to detail, strong communication, and calm decision-making

Job Types: Full-time, Contract, Fresher
Contract length: 12 months

Pay: Rs70,000.00 - Rs75,000.00 per month

Work Location: Remote