CONVENTION SERVICES MANAGER

Job Purpose: This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.

Job Responsibilities:

• Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and
• Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
• Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
• Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
• Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
• Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
• Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
• Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
• Maintains positive guest and employee relations through prompt, precise, and courteous communication.
Other duties as assigned.

Job Skills:

• Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
• Exercise excellent communication, presentation, organization, time management and listening skills.
• Use analytical skills for measuring business potential and value to the hotel.
Interact with all levels of customers and hotel management.

Physical Requirements:

• Ability to speak and hear in English in English.
• Close and distance vision.
• Frequent sitting with some walking and standing.
Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Working Conditions:

• Continually works in normal office conditions and in close proximity to others.

Education: Bachelor’s degree in business administration or sales and marketing preferred
Experience: Minimum 3 years banquet or meeting planner experience; OR, equivalent combination of education and experience.
Licenses/Certifications: None required