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Conversation Designer

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

About Datavant

Datavant is a technology-first company on a mission to transform the future of data-driven healthcare. As we transition toward an Agentic Agent–focused organization, we are redefining how automation, AI, and modern cloud technologies come together to create seamless and intelligent experiences.

Role Overview

We are seeking an AI Staff Engineer – Voice AI & Agentic Systems to serve as a technical leader and architect for Datavant's next-generation Voice AI and Agentic Agent platforms. This role goes beyond implementation: you will set technical direction, define architecture standards, and mentor engineers while building production-grade Voice AI systems operating at enterprise scale.

You will own the design and evolution of LLM-driven, voice-first workflows across CCaaS, IVA, and internal automation platforms—ensuring they are secure, observable, compliant, and resilient. This role partners closely with Product, Security, Telecom/UCC, and Data teams to turn strategy into working systems.

Key Responsibilities

Technical Leadership & Architecture

Act as Staff-level technical owner for Voice AI and Agentic Agent architecture across Datavant.
Define reference architectures, best practices, and design patterns for Voice LLM workflows, orchestration, and integrations.
Lead technical decision-making for build vs. buy, platform selection, and long-term scalability.

Voice AI & Agentic Workflow Engineering

Design and implement end-to-end Voice AI systems using LLMs, NLMs, NLP/NLU, STT, and TTS technologies.
Build agentic, multi-step conversational workflows capable of tool use, memory, escalation, and human handoff.
Optimize real-time and near-real-time Voice AI performance (latency, accuracy, reliability).

Platform & Integration Engineering

Architect and build API-first, event-driven systems integrating CCaaS platforms, data pipelines, and AI services.
Integrate with CCaaS and Voice platforms (e.g., Five9, Genesys, NICE, Cognigy, Kore.ai, PolyAI, or similar).
Ensure clean interfaces between AI agents, telecom infrastructure, and downstream systems.

Security, Compliance & Reliability

Partner with Security and Legal to ensure HIPAA, HITECH, and privacy-by-design compliance across all Voice AI workflows.
Implement observability, auditing, and reporting for AI decisions, conversations, and outcomes.
Design systems that are fault-tolerant, testable, and production-ready.

Mentorship & Cross-Functional Influence

Mentor senior and mid-level engineers in AI, Voice, and distributed systems design.
Influence roadmap and prioritization through strong technical partnership with Product and Leadership.
Raise the technical bar through reviews, documentation, and shared standards.

Required Qualifications

8+ years of experience in software engineering, with significant focus on AI, automation, or platform engineering
Deep hands-on experience with Voice AI systems, including:
LLMs, NLMs, NLP/NLU
Speech-to-Text (STT) and Text-to-Speech (TTS)
Real-time conversational workflows
Strong experience designing agentic or autonomous AI systems
Proven expertise in API architecture, distributed systems, and integrations
Experience with CCaaS / Voice platforms (Five9, Genesys, NICE, or similar)
Strong proficiency in Python or another modern backend language (Node.js, Java, Go)
Demonstrated ability to lead technically without direct authority
Excellent communication and documentation skills

Preferred Qualifications

Hands-on experience with AI orchestration frameworks (LangChain, LangGraph, AutoGen, CrewAI, or similar)
Experience deploying AI systems on AWS (certification a plus)
Familiarity with telecom, IVR, call routing, and speech pipelines
Experience with analytics, telemetry, and reporting platforms (e.g., Power BI, Fivetran, MuleSoft)
Prior experience operating AI systems in regulated environments

Why Join Datavant?

Lead high-impact Voice AI initiatives at enterprise scale
Shape Datavant's agentic AI strategy and technical foundation
Work on cutting-edge AI + CCaaS problems with real-world healthcare impact
Collaborate with senior leaders across Product, Security, and Engineering
Build systems that matter—used by customers, partners, and internal teams every day

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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