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Conversational AI / CX Designer

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Role Summary:
The Conversational AI / CX Designer ensures student-facing AI interactions are clear, empathetic, compliant, and aligned with university tone and brand.

Key Responsibilities

  • Design conversational flows for recruitment and retention use cases
  • Define escalation logic and human handoff scenarios
  • Ensure FERPA-aware messaging and appropriate disclosures
  • Optimize conversations for clarity, accessibility, and inclusion
  • Collaborate with admissions stakeholders for content validation

Qualifications

  • 5+ years designing conversational or digital customer experiences
  • Experience with chatbots, voice bots, or AI assistants
  • Strong UX writing and journey-mapping skills
  • Higher-education experience preferred

Job Types: Part-time, Contract
Contract length: 8 months

Pay: AED50.00 - AED150.00 per hour

Expected hours: 34 per week

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