Conversational AI / CX Designer

Role Summary:
The Conversational AI / CX Designer ensures student-facing AI interactions are clear, empathetic, compliant, and aligned with university tone and brand.

Key Responsibilities

• Design conversational flows for recruitment and retention use cases
• Define escalation logic and human handoff scenarios
• Ensure FERPA-aware messaging and appropriate disclosures
• Optimize conversations for clarity, accessibility, and inclusion
• Collaborate with admissions stakeholders for content validation

Qualifications

• 5+ years designing conversational or digital customer experiences
• Experience with chatbots, voice bots, or AI assistants
• Strong UX writing and journey-mapping skills
• Higher-education experience preferred

Job Types: Part-time, Contract
Contract length: 8 months

Pay: AED50.00 - AED150.00 per hour

Expected hours: 34 per week