Conversational QA Tester Information Technology (IT) Consultant

Discover Exciting Career Opportunities with Unified Networks Solution Conversational QA Tester

Location: UAE, Dubai

Job Type: Consultant

Job Mode: Onsite

Conversational QA Tester position based onsite in Dubai. This JD is tailored for a candidate experienced in testing Conversational AI platforms such as chatbots, voice bots, or virtual assistants, commonly used in CX platforms, banking, e-commerce, and telco environments.

Job Title: Conversational QA Tester

Job Type: Full-time

Experience: 3-6 Years

Department: Quality Assurance / Testing

Job Summary

We are looking for a detail-oriented and analytical Conversational QA Tester to join our QA team in Dubai. The ideal candidate will have hands on experience in testing AI-driven conversational platforms such as chatbots and voice assistants. You will be responsible for validating conversation flows, NLP/NLU accuracy, context management, and the overall user experience across various channels (web, mobile, IVR, WhatsApp, etc.).

Key Responsibilities

• Test and validate chatbot and voice bot interactions across multiple channels (web, mobile app, social messaging platforms, IVR).
• Collaborate with Product, Development, and NLP teams to ensure accuracy of intents, entities, and dialogue design.
• Create, execute, and maintain test cases, test plans, and test scripts for conversational journeys.
• Perform end-to-end functional, regression, and exploratory testing on conversational AI systems.
• Log defects with precise reproduction steps and support root cause analysis.
• Ensure proper coverage of edge cases and user scenarios including fallback, interruptions, disambiguation, and multilingual support (if applicable).
• Monitor logs and analytics tools to identify bugs and anomalies in conversations.
• Ensure integrations with backend APIs, CRM, and databases function as expected.
• Provide feedback on UX/UI design of bot flows for better user experience.
• Perform testing using automation tools (if applicable) and support UAT sessions.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in QA testing with at least 1-2 years in Conversational AI/Chatbot/Voicebot testing.
• Experience with tools such as Botium, Postman, Selenium, Appium, Dialogflow, RASA, Microsoft Bot Framework, Lex, or similar platforms.
• Good understanding of NLP/NLU concepts like intents, entities, and utterances.
• Strong knowledge of RESTful APIs, JSON, and chatbot backend logic.
• Familiarity with Agile/Scrum environments.
• Excellent analytical, problem solving, and communication skills.
• Experience with testing bots in Arabic or other languages (preferred but not mandatory).

Preferred Qualifications

• ISTQB Certification or equivalent.
• Experience working on CCaaS or Omnichannel CX platforms like Genesys, Avaya, Twilio, or Acqueon.
• Exposure to testing voice bots integrated with telephony/IVR systems.
• Familiarity with bot analytics platforms such as Google Analytics, Dashbot, or Voiceflow.

What We Offer

• Competitive salary and benefits.
• Opportunity to work with cutting edge conversational AI solutions.
• Collaborative work environment with cross functional global teams.
• Onsite Dubai based role with exposure to large scale digital transformation projects.