Coordinator

Role purpose:
The coordinator plays a vital role in ensuring the timely and accurate processing of customer orders. This position is responsible for managing orders from receipt of purchase orders through to delivery, working closely with Sales, Purchasing, Warehouse, Logistics, and Dispatch teams. The coordinator maintains accurate information in the company’s ERP and CRM systems, in line with internal procedures.

Key accountabilities:

• Process sales orders using a fair and timely method (e.g., FIFO) to ensure consistent handling of customer requests.
• Create picking lists based on available stock to support effective inventory management and share them with the Warehouse for order preparation.
• Prepare invoices once order picking and packing are confirmed.
• Coordinate with Warehouse, Logistics, and Dispatch teams to ensure on-time delivery of customer orders and that any special instructions are followed.
• Update cost lines, delivery dates, and other key order details within agreed timelines.
• Track and update Estimated Time of Arrival (ETA) for order items by coordinating with the logistics function and communicate updates to customers, copying the relevant sales contact where required.
• Ensure all order-related information is complete, accurate, and consistently updated in ERP and CRM systems.
• Collect and verify delivery documents, ensuring proper filing and submission to the relevant internal stakeholders (e.g., finance, document control).
• Run regular back-order or open-order reports and share updates with the Sales team, highlighting delays or issues.
• Submit invoices via customer portals or email and maintain clear records of all submissions and any pending invoices.
• Handle order deletions and creation of credit notes in the system after receiving the necessary approvals and documentation from Sales or relevant departments.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month