Coordinator, Maintenance Dispatch

BENEFITS OVERVIEW

• Family first atmosphere

• Benefits to fit your needs

• Competitive Total Compensation Plans

• Paid time off in your first year

• Team first environment

• Paid Gym Memberships

• Monthly teambuilding exercises

• Everyday Pay if needed

• Flexible Schedules to attend family events

• Professional Training

• Advancement opportunities

• Leadership Training

POSITION OVERVIEW

The Facilities Dispatch Coordinator is responsible for managing daily maintenance operations across all Retail locations. This role serves as the central point of communication for maintenance requests, providing first-level troubleshooting support to store teams and efficiently dispatching technicians using the Ecotrak Work Order system. The ideal candidate is highly organized, responsive, and capable of prioritizing multiple tasks in a fast-paced environment.

• Serve as the primary point of contact for all maintenance-related issues reported by store teams.
• Provide initial troubleshooting support over the phone to diagnose and resolve basic maintenance concerns.
• Create, update, and manage work orders within the Ecotrak system.
• Dispatch maintenance technicians daily based on priority, location, and workload.
• Monitor open work orders to ensure timely completion and follow-up.
• Communicate status updates to store teams and management as needed.
• Coordinate with vendors and contractors when external support is required.
• Maintain accurate records of maintenance activities, service history, and technician assignments.
• Identify recurring issues and escalate or recommend solutions to improve efficiency and reduce downtime.
• Support preventive maintenance, scheduling, and tracking.
• Identify and communicate urgent safety or operational issues
• Utilize facility software and technology, and provide regular work order progress updates to Facilities and Purchasing Manager

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

• High school diploma or equivalent required; additional technical or administrative training preferred.
• Previous experience in dispatching, maintenance coordination, helpdesk support, or a similar role is preferred.
• Strong problem-solving skills with the ability to troubleshoot issues over the phone.
• Excellent communication and customer service skills.
• Proficiency with work order management systems (Ecotrak experience plus).
• Strong organizational skills and ability to multitask effectively.
• Basic knowledge of maintenance systems (HVAC, refrigeration, electrical, plumbing) is a plus.
• Ability to work independently and as part of a team.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional overtime or on-call availability. Must be able to handle stress and manage multiple priorities effectively.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.