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Coordinator of Desktop Support
This position will support the planning and execution of technology initiatives across our campus. This position plays a critical role in ensuring timely and efficient coordination of desktop support projects, including computer lab upgrades, staff and faculty device rollouts, software deployments, and classroom technology improvements.
This role supports both administrative and academic departments, requiring excellent communication, coordination, and organizational skills. The ideal candidate will be comfortable working in a dynamic, educational environment and have a strong commitment to enhancing technology services that directly support teaching, learning, and student success.
Reports To Director of Technology Support Services What position(s) reports to this position?
2- Computer Technician I
Minimum Education/Experience
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a closely related field
Minimum (2) years’ work experience in desktop support, IT service desk, or end-user computing environments
Minimum (1) year supervisory or lead work experience, including coordinating staff, assigning workload, and managing performance
Substitution/Equivalency: Will accept an Associate’s Degree plus (4) years’ full-time work experience in desktop support, IT service desk, or end-user computing environments that includes (1) year of supervisory or lead experience, including coordinating staff, assigning workload, and managing performance in lieu of Bachelor’s degree.
Required Knowledge, Skills & Abilities
Knowledge:
Knowledge of support tools and technologies, remote access solutions, and IT service management best practices
Knowledge of desktop hardware, classroom AV equipment, and common educational software platforms.
Directing team members in their day-to-day activities and supporting them in troubleshooting
Knowledge of support tools and technologies, remote access solutions, and IT service management best practices
Knowledge of desktop hardware, classroom AV equipment, and common educational software platforms.
Directing team members in their day-to-day activities and supporting them in troubleshooting
Experience troubleshooting computer hardware and Windows operating systems
Knowledge of campus IT infrastructure concepts and basic networking principles relevant to academic and administrative computing environments
Knowledge of campus IT infrastructure concepts and basic networking principles relevant to academic and administrative computing environments
Skills:
Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical and people related issues
Skill in troubleshooting, configuring, and supporting Windows and macOS environments in instructional and administrative settings
Effective written and verbal communication skills, with the ability to translate technical information for non-technical users.
Strong organizational skills with attention to detail and the ability to manage multiple priorities in a fast-paced, deadline-driven environment
Customer service–oriented technical support skills when assisting faculty, staff, and students.
Project management and planning skills in service of the customer support team
Leadership and motivational skills
Abilities:
Ability to work collaboratively as part of a team and adapt to changing priorities and operational needs
Ability to effectively direct and oversee staff in their day-to-day work activities
Ability to maintain confidentiality of information
Ability to work flexible hours as needed
Physical Demands/Working Conditions
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
The work is medium work which requires the person in this position to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required:
The work is medium work which requires the person in this position to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required:
This position requires the person to frequently move about the various OCCC campuses
This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position; must be able to exchange accurate information in various situations
This position requires the person to frequently remain in a standing and stationary position
This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists
This position requires the person to frequently position self to move, work on, operate and/or inspect equipment or to assist customers
This position requires the person to use upper and lower body to exert force up to 50 pounds to grasp or lift materials or equipment
This position requires the person to frequently position self to access materials that may be above head or at ground level
This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations
Work is performed in a relatively safe, and secure work environment
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs
Work is performed during normal office hours with some flexibility as needed
Preferred Qualifications
CompTIA A+ Certification
Previous working experience with ticketing systems (e.g., FreshService, Jira) and IT asset management tools
Previous work experience with project management tools (e.g., Microsoft Project; Trello, Asana)
Required Training
Previous working experience with ticketing systems (e.g., FreshService, Jira) and IT asset management tools
Previous work experience with project management tools (e.g., Microsoft Project; Trello, Asana)
Quarterly compliance training as assigned by institution
Quarterly and annual training as assigned by Director of TSS
Work Hours
Quarterly and annual training as assigned by Director of TSS
Monday – Friday, flexible hours between 7 AM to 6PM
(Hours are subject to the needs of the college)
Department Desktop Support Job Open Date 03/03/2026 Job Close Date Open Until Filled No HR Contact Beth Holmes Special Instructions to Applicants
(Hours are subject to the needs of the college)
Applicants are to thoroughly complete the online application and attach the following required documents: Cover Letter, Resume, and transcript conferring highest degree.
Applicants who do not attach required documents will not be considered.
For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.
Applicants who do not attach required documents will not be considered.
For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.
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