Coordinator of Technology Support

JOB STATUS: OPEN
POSTING DATE: 09/10/2025
CLOSING DATE: 11/28/2025 05:00 PM
POSTING NUMBER: 00002851
LOCATION: Technology
POSITION TITLE: Coordinator of Technology Support
PAY SCHEDULE / GRADE: Exempt/406
HOURS PER DAY: 8

PRIMARY PURPOSE:
The Coordinator of Technology Support will be responsible for leading the Technical Support Team and provide proactive, user friendly support that is customer focused on data driven outcomes.

QUALIFICATIONS:
Education/Certification

Bachelor Degree

Previous administrative experience in the supervision of technology staff and programs preferred

Masters in Educational Leadership (preferred)

Special Knowledge/Skills

Strong commitment to customer service.

Understanding that Coppell ISD is a Learning / Learner focused district with high expectations.

Familiarity with the ITIL Change Process and communicating change within the team and across the district.

Building, maintaining and utilizing a Knowledge Base.

Mission driven leader that is focused on results based on data

Uses data to make goal-oriented decisions for continuous improvement.

Adept at leading teams to deliver innovative solutions within budget.

Skilled in establishing and documenting systemic processes for universal application.

Uses data to make goal-oriented decisions for continuous improvement.

Experienced with endpoint device management, help desk, and asset management software.

Proven ability to collaboratively analyze and resolve complex problems.

Highly organized and able to multitask with minimal supervision.

Adept at collaborating with campus and district administrators.

Strong communication skills, both written and verbal, for various technical levels.

Possesses strong technical, analytical, and interpersonal skills.

EXPERIENCE:
Project Management

Supervisor Experience (preferred)

MAJOR DUTIES AND RESPONSIBILITIES:
Technology Support

Provides direction and leadership to the technology support team that includes the Senior Technology Support Specialist, Customer Support Technicians, and Technology Support Specialists.

Maintain assent inventory and establish written annual procedures for Technology assets for staff and learners.

Working with Technicians 1:1, small groups and in large meetings to ensure and standardize problem solving methods, troubleshooting steps, and documenting resolutions in a Knowledge Base.

Coordinate the Technology Support team’s activities ensuring timely and professional delivery of technical support for network problems, computers, software products, and related hardware peripherals.

Attend C&I meetings with the expectation of communicating and implementing strategic goals of each department .

Work with the Assessment Department to ensure all devices and network activities are up to recommended standards given by the state or vendor.

Partner with the curriculum team to ensure the setup, implementation, and facilitation of online resources supporting learning.

Foster positive end-user relationships and drive customer satisfaction.

Monitor ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.

Gather and report operational metrics, accomplishments, and priorities for weekly leadership meeting(s).

Successful delivery of services and projects completed on time and within budget through proactive team management and leadership.

Escalation and resolution of hardware and software issues to the engineering team.

Define team goals and lead technology support team by achieving desired results while being accountable for team performance.

Effectively lead the Technology Support Team efforts and integrate the skills and strengths of individuals across teams for project and organizational success.

Develop and maintain Technical Support/Knowledge Base.

Plan and implement an optimal technical support strategy to best meet the District’s needs.

Oversee the installation and testing of hardware, software, and upgrades.

Serve as liaison to software and hardware vendors to maintain appropriate product support.

Provide assistance to all staff to identify and correct equipment and software related problems.

Provide technical assistance and support to all technical staff on any issue they are unable to resolve.

Oversee the inventory of all hardware and software and make recommendations as needed.

Security

Identify, curtail and prevent possible infractions of the district's Responsible Use for Technology Resources policy.

Work with the Security Engineer to maintain a safe online environment that prevents cyber threats.

Administrative Functions

Develop training guides and provide technical training sessions as required.

Provide campus-level and district-level professional learning on technology systems used by stakeholders.

Assist with the bidding process, purchase, distribution, maintenance, and installation of hardware, software, and other technological equipment and materials within instructional programs.

Manage assigned projects and programs to deliver services in accordance with established objectives and timelines.

Organization Improvement and strong commitment to customer service.

Assist with identifying and recommending the acquisition of new services, software and hardware to meet the needs of the CISD and devise a plan for sustainability and replacement.

Attend all technology related meetings as designated by the Executive Director of Technology.

Promote departmental culture of customer service through frequent communication, positive relationships and prompt support.

Proactively identify process improvement opportunities, including end-user training tools and documentation.

Records and Reports

Develop and maintain hardware and system design and configuration documentation including test plans and results.

Maintain accurate documentation, diagrams and reports of district systems.

Participate in assignment, priority and record keeping of technology-related work orders.

Compile, maintain, and electronically file all physical and digital reports, records, and other documents as required.

Comply with policies established by federal and state law, the State Board of Education, and the local board policy.

Student Growth and Development

WORKING_CONDITIONS:
The majority of the job responsibilities for this position will occur within an indoor office and/or campus environment.

The employee will occasionally be required to engage in labor in buildings without air conditioning.

The employee must be willing to work in alternative locations and environments as needed.

Mental Demands/Physical Demands/Environmental Factors:
Repetitive hand motions and prolonged use of computers; lifting and moving of heavy equipment; stooping, bending, and kneeling.

Lift, carry, push and/or pull items of up to 50 lbs. on a daily basis.

Prolonged and irregular hours as needed.

Maintains professionalism under stress.

Districtwide and statewide travel may be required.

Meet deadlines as defined.

Hear and speak to exchange information in person and/or on the telephone.

Accurately perceive sound, near and far vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Sit or stand for extended periods of time.