Coordinator Patient Safety

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Coordinator Patient Safety with Wesley Medical Center you can be a part of an organization that is devoted to giving back!

Benefits

Wesley Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Wesley Medical Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Coordinator Patient Safety to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

Position Summary: Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Serves as the hospital representative during legal proceedings as delegated, and provides documents, attends interviews, depositions and court appearances. Participates in loss prevention as related to the hospital Risk Management Plan. Continually strives to improve processes and services.

Job Responsibilities: Demonstrates the ability to adapt technique/treatment to age of population served, including newborn, pediatric, adolescent, adult and geriatric patients, while providing care/service with respect to cultural differences and spiritual needs.

• Serves as a resource person for questions or problems of a legal nature; Provides educational and emotional support for employees involved in litigation; Represents the medical center in pre-trial and court proceedings as delegated by the Risk Manager.
• Develops and maintains effective communication with hospital staff, residents, and physicians regarding quality improvement and risk management; Participates in the education of hospital staff, physicians and resident staff related to patient safety and risk management.
• Actively participates collaborates in the disclosure proves for unanticipated events, use of apology, alternate dispute resolution mechanisms, early payment strategy, and lesson learned prevention activities.
• Monitors compliance with all applicable state and federal laws and regulations, JC requirements, and State of Kansas requirements as related to the Risk Management Plan.
• Assists with collection of data for special physician peer review monitoring or trending as requested by the Clinical Risk Committee, Clinical Chairperson, or Vice President of Medical Affairs.
• Prepares and coordinates activities of the Clinical Risk Committee, Investigating committees, Fair Hearing process, and special Clinical Services Committee function as related to Clinical Risk.
• Identifies possible legal issues that may result in litigation through event analysis.
• Assists department heads in designing a risk management program specific to their department.
• Provides new employee orientation.
• Serves as the System Administrator for the online reporting platform VigiLanz.
• Provides statistical and qualitative reports to various audiences on identified trends.
• Coordinates patient concern resolution while patients are hospitalized.
• Collaborative with hospital staff to ensure timely follow-up to hospital grievances.
• Demonstrates a willingness and ability to assist others; assists with the care of the patient in collaboration with the patient care team.
• Participates in the improvement of operational functions and of patient care.
• Establishes communication and respectful relationships with all disciplines.
• Recognizes when and how to escalate patient concerns up the chain of command.
• Answers telephone efficiently and courteously, relaying messages and calls to appropriate personnel and other departments as needed.
• Maintains records, transcribes physician orders, and ensures orders are carried out in an expeditious manner.
• Proactively takes accountability for identifying customer concerns and resolving them using appropriate channels.
• Performs all other duties as assigned.

Qualifications:

Required Education or Experience :

• Bachelor degree in Healthcare related field

Required Knowledge and Skills:

• Basic knowledge of the legal system and current risk management practices
• Demonstrated ability for good written and oral communication skills
• Demonstrated knowledge of statistical methods and educational theory
• Demonstrated knowledge of laws and regulations affecting the organization
• Demonstrated knowledge of basic research design, data analysis, data aggregation and display

Preferred Registration, Licensure and/or Certification:

• Registered Nurse or other healthcare related credential
• Certified Professional in Healthcare Risk Management (CPHRM)

Preferred Education or Experience:

• Associate in Risk Management (ARM)

Master degree in Business, Healthcare, or Public Health

For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. Wesley Medical Center is a member of the Wesley Healthcare network within Greater Wichita and has been an HCA Healthcare hospital since 1985.

Our physicians treat more than 24,000 patients annually, making Wesley Medical Center the most preferred hospital in Kansas and northern Oklahoma. Additionally, our obstetricians and childbirth staff deliver more than 6,000 babies each year, more than any hospital in a 13-state region.

Home to Wesley Children's Hospital, the region's first and Wichita's only children's hospital, we care for children in a unique space designed specially for kids and their families. And as a Level I Trauma Center and the only Level II Pediatric Trauma Center in Kansas, we are prepared to treat any medical emergency, any time of day.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Coordinator Patient Safety opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.