Coordinator - Welcome Center

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals

ESSENTIAL FUNCTIONS:

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member growth and retention.
• Focuses and exemplifies excellent member service and engagement to foster a welcoming experience.
• Assists in creating a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs staff and volunteers. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Responsible for shift coverage.
• Responsible for overseeing Welcome Center team development and engagement.
• Develops and implements strategies to enhance our member and Welcome Center culture with our Membership & Marketing Director.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollment and program growth.
• Ensures proper implementation of membership and Welcome Center procedures.
• Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Business Operations Director as necessary on financial transactions.
• Audits membership files for accuracy.
• Help develop and monitor membership budget to meet fiscal objectives.
• Works designated amount of hours at the front desk.
• Participates in staff meetings and/or related meetings.
• Assists in YMCA Annual Campaign and special events.
• Ensures staff meets or exceeds expectations of projects and shifts
• Performs other duties as assigned.

YMCA COMPETENCIES (Leader): Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

OUR CULTURE : Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. Welcoming: We are open to all. We are a place where you can belong and become a part of a community that places no judgement towards ability, financial status, ethnicity, gender, or orientation. Genuine: We value you and embrace your individuality. Hopeful: We believe in you and your potential to become a catalyst in the world. Nurturing: We support you in your journey to develop your full potential. Determined: Above all else, we are on a relentless quest to make our community stronger beginning with you.

QUALIFICATIONS: Certifications required within 30 days of hire: CPR/AED, and First Aid Excellent interpersonal and problem solving skills Ability to relate effectively to diverse groups of people from all social and economic segments of the community Previous customer service, sales or related experience Previous leadership/management experience is recommended but required Must work with a Welcome Center team of a variety of ages Basic knowledge of computers and mobile devices Highly attentive to detail Comfortable and efficient with handling currency and balances Must be 18 years or older Ability to read and interpret instructions, procedures, manuals, and other documents