Cornerstone Equipment- Customer Relationship Coordinator

JOB PRIMARY RESPONSIBLITIES

• Foster strong customer relationships following the completion of sales to support long-term loyalty.
• Drive repeat business by proactively connecting customers with Parts, Service, and other applicable business lines.
• Manage customer appreciation initiatives, including ordering and distributing gifts.
• Plan and coordinate customer appreciation events, open houses, and other engagement activities.
• Monitor and manage online customer reviews, including Google and social media platforms, ensuring timely and professional responses.
• Provide general marketing support, assisting with campaigns, communications, and promotional activities as needed.

GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES:

• Assists team members with any necessary and essential task to ensure a fully functional organization.
• Provide excellent customer service, with a highly positive and friendly approach.
• Carry out all company Core Values and generally be available and ready to assist with any other appropriate job task.
• Other duties as assigned.

• Exceptional people skills with the ability to build rapport and maintain strong customer relationships.

• Outgoing and personable, comfortable engaging with customers in a friendly and confident manner.

• Professional demeanor, capable of managing challenging or negative customer situations with tact, empathy, and effective problem-solving.

• Strong communication skills, both verbal and written, with the ability to clearly convey information and maintain a positive tone.

• Highly organized, able to manage multiple tasks, prioritize effectively, and maintain accurate records.

• Industry experience preferred but not required; training will be provided for the right candidate.

• No formal degree required; relevant customer service experience or demonstrated skills are valued.

Cornerstone Equipment is growing — and we’re looking for someone that is passionate about building relationships with customers!

We are a family-owned and operated equipment sales and service company based with locations in Frankfort and Dry Ridge, KY and Franklin Furnace, OH. We're a group of Blue-Collar Professionals on a mission to help other Blue-Collar Pros with their compact construction and agricultural endeavors. For the past two years, we’ve been recognized as one of the “Best Places to Work in KY,” and we’re committed to maintaining a workplace where people love what they do.

As the #1 Selling Multi-Store dealer for Bad Boy Tractors (2025) and #1 Selling New Holland Construction Dealer in the US (2025), Cornerstone Equipment offers an exciting opportunity for sales professionals who are passionate about helping customers find the perfect solutions for their needs.

We pride ourselves as being Blue Collar Professionals and are seeking individuals who bring energy, integrity, and a strong customer-first mindset. If you’re driven, personable, and ready to build lasting relationships while representing some of the best equipment in the industry, we want to hear from you!