Corporate Communication Lead

Who we are:

ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

Why we’re different:

ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community, care for the wellbeing of our team members and understand the importance of work/life balance.

Summary:

Incumbent supports the Company and the Communication and Customer Experience Manager in all internal and external communication and customer facing efforts to ensure consistent brand voice and effective stakeholder engagement.

Relationships:

• Works directly for the Communication and Customer Experience Manager.
• Works with staff from various departments and internal and external stakeholders and vendors.

Responsibilities:

• General:

oPerforms all tasks safely, complies with all internal and external

safety requirements, supports ITRCC’s safety culture, attends all safety training, and completes allcompliance trainings as required by ITRCC.

oUpholds ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).

Level 1(including General):

oMedia content creation.

oSocial media management.

oAssist in stakeholder outreach and engagement.

oUpdate/manage content on the public website.

oWriting copy for internal and external communications.

oFormation and review of other departments communications as requested.

oCompliance knowledge within ITR CLA, MUTDC compliance

oAll other duties as assigned.

• Level 2 (including level 1):

oWriting copy for press releases and sustainability stories with little editorial requirements.

oRepresentation of Communication department for project meetings with capability to answerquestions, prep agendas, transcribe notes, etc.

• Level 3 (including level 2):

oResponsible for change management of website (public and secure) compliance.

oDrafting board level reports and executive level request

oMedia response preparation and “media ready – public speaking” certification required (Nationalspeakers association or equivalent).o*Tier changes can happen if the employee meets the qualifications during the next review period.

Qualifications: (required)

• Public and media relation
• Writing copies for press releases and other media related content (video, communications strategydevelopment)
• Social media management
• Background in journalism, project management, graphic design, photography, videography and videoediting
• Level 1: 1 year of relevant work experience
• Level 2: 2-3 years of relevant work experience
• Level 3: 4+ years of relevant work experience

Desirable Experience:

• Strong writing skills
• Comfortable with media relations, general communication, interpersonal skills and multimedia
• Strong time management skills

Working Conditions:

• This position requires: (Frequent est. 5 hrs per shift)

Frequent standing, walking and sitting

Frequent talking and hearing

Light physical effort.

Heavy computer usage

Minimum 3 days in office per week – monthly travel up to 25% across road to remotelocations