Corporate Filing Specialist

Overview

Northwest Registered Agent LLC in Dover, DE is growing and we’re looking to add to our team. his is a full time Monday-Friday role working in office with an awesome set of teammates. In this role you will assist with state business filings, inbound and outbound mail/documentation, while offering support to clients via phone and email.

In a typical day you will help clients navigate the complexities of business formation and registered agents service by problem solving, submitting, and following up on a variety of business filings with the Secretary of State. You will also support the processing, forwarding and recording of incoming and outgoing mail on behalf of client’s companies including service of process and official client mail, all while offering top notch customer service to our clients and internal teams.

Please check out our website to get a better understanding of the business we love! https://www.northwestregisteredagent.com/

Starting Wage: $18.50/hour+ $2/hour in office increase

This position is coded as "Office Only" which requires daily in office attendance. You will receive an additional $2/hour to your base wage. This stipend is subject to change based on change in your role or business decision.

​Responsibilities:

• Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services.
• Manage and submit state filings within set timelines
• Process check requests and the mailing and tracking of paper filings to both state and federal offices.
• Communicate in a clear and timely manner with clients and internal teams when problems arise or assistance is needed
• Retrieve and upload required or missing client account information or documentation into company software
• Keep client files up to date by consistently recording client interactions and documentation
• Clearly and professionally answer inbound client inquiries over the phone and via email; helping educate clients on their corporate filing requirements, registered agent service, and a variety of other services
• Hit position expectations for mail processing, filings, and client support with no/minimal errors.
• Prioritize, process, open, sort, scan, track inbound mail and Service of Process. Process, ship, and track outbound mail.
• As part of a small office team, identify and drive process improvements and support teammates and office as needed with a variety of daily tasks from opening/closing the building to ordering supplies.

Required Qualifications:

• Exceptional attention to detail and organizational skills
• Self-motivated with a strong desire to learn
• Excellent customer service skills; clear and concise communicator
• Strong computer skills; comfortable with online research and troubleshooting
• Eagerness to learn about our business and help solve client challenges
• Collaborative, coachable, and a team player
• Available to work in-office daily

Preferred Qualifications

• Experience filing corporate documents with the Delaware Division of Corporations
• Strong working knowledge of the Delaware DCIS (Delaware Corporation Information System) platform
• In-depth understanding of corporate entity types (corporations, LLCs, partnerships)
• Familiarity with common filings: formations, amendments, dissolutions, annual reports
• Ability to guide clients through the full business formation process
• Proven ability to manage multiple filings accurately and on time
• Knowledge of compliance requirements and filing procedures in other states (a plus)

***Although a resume is not required, we kindly ask that you submit a cover letter. Please apply through our website, as applications submitted via Indeed will not be considered.***

Job Type: Full-time

Pay: $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• We’re building something great, and we want people who truly want to be part of it. Why do you want to work here?

Work Location: In person