Corporate Warranty Analyst

Description:
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Analyst. The Warranty Analyst administrators’ warranty, determining which repairs are warrantable. Receives and processes a full range of warranty claims, maintaining good vendor relations.

• Administers proper warranty, working in the best interest of the customer, dealership, and vendor.
• Works with Service Managers to ensure warranty is properly administered.
• Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is recorded on the repair orders.
• Follows-up with Service Managers to ensure all warranty parts are properly tagged and stored in the warranty holding area.
• Prepares electronic warranty claims from the repair orders and processes all carry in parts warranties.
• Prepares electronic warranty claims for DSFW customers.
• Maintains control of open claims, so that past due claims can be resolved.
• Works with Service Managers in the training of Foremen and Service Advisors on warranty coverage and updates.
• Performs other duties as assigned by a supervisor.

Qualifications:

• Working knowledge of automotive warranty process.
• Minimum two years experience in related field.
• Computer literate, i.e. Microsoft Office computer skills.
• Must be detail-oriented.
• Must have excellent communication and customer service skills.

Benefits:

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training