Correspondence Assistant

About the New York State Executive Chamber

The New York State Executive Chamber works to meet the needs of all New Yorkers by advancing the Governor’s policy initiatives and agenda, as well as overseeing government operations. We coordinate with state agencies, federal and local governments, and community stakeholders to address issues and develop strategies to serve the people of New York State. Career opportunities range from policy, legal counsel, legislative affairs, communications, operations, appointments, and more. Working in the Executive Chamber is an exciting opportunity to help shape the future of New York and make a significant difference in the lives of millions of New Yorkers. Employees can feel proud of being a part of something bigger and ultimately making changes for the better as part of that work.

About the Position

The NYS Executive Chamber is seeking a detail-oriented professional with strong interpersonal skills to serve as a Correspondence Assistant. This position is located within the Office of the Secretary in Albany, NY and serves under the supervision of the Director of Correspondence.

The incumbent will be responsible for inputting all Gubernatorial correspondence to the Intertrac database and answering the Citizens Assistance Phone Line.

This position requires 100% on-site attendance in Albany, NY.

Duties

• Sort incoming mail delivered thrice-daily to the ECO office.
• Scan, input, and route all incoming Gubernatorial correspondence, as assigned by the Director.
• Answer Citizen Services phone line between 9AM-5PM.
• Tally and log constituents’ issues, opinions, and/or contact information in Intertrac for inclusion in the Weekly Correspondence Report.
• Provide weekly reports of all incoming calls.
• Route callers to the appropriate Chamber staff or agency.
• Refer constituents with difficult or unclear issues to the Director of Correspondence for handling.
• Maintain a familiarity with state agency roles, functions, and responsibilities, as well as with current issues and events.
• Assist as a backup for the Proclamations Office Admin.
• Prepare and distribute accordingly all requests for Governor’s Pen Certificates for passed legislation requested by all Elected Officials.
• Other duties as assigned.

Knowledge & Skills

• Technical proficiency with databases for data entry and reporting.
• Meticulous attention to detail.
• Ability to manage difficult situations and communicate with empathy and clarity.
• Capacity to manage multiple concurrent tasks seamlessly without compromising quality or attention to detail.
• Adept at fostering positive working relationships across internal and external teams.

Qualifications

Specific experience is not required; however, a background working in an office environment or in a high-volume customer service or constituent services role is preferred.

Familiarity with New York State agency functions, as well as current issues and events, is also preferred.

Employment with the New York State Executive Chamber is contingent upon the successful completion of a comprehensive background investigation.

Pay & Benefits

Salary: $45,000-$55,000

The NYS Executive Chamber offers a comprehensive benefits package, including generous annual leave with additional personal and sick time, paid holidays, NYS pension plan, affordable health insurance options such as The Empire Plan and several regional HMO options, no-cost Dental and Vision Care insurance, optional Life Insurance up to $500,000 or 5x salary, Flex Spending Account, Deferred Compensation Plan, Employee Assistance Program, and Public Service Loan Forgiveness (PSLF).

Application Deadline

Applications are accepted on a rolling basis until the position is filled.

How to Apply

Applicants should use the LinkedIn Apply button to send in their résumé for consideration.

Agency Contact Information

The NYS Executive Chamber hiring team can be reached via email: recruitment@exec.ny.gov .

For reasonable and religious accommodations during the hiring process, please send your request to EmployeeRelations@exec.ny.gov .

Equal Opportunity Statement

NYS Executive Chamber is an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic groups, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.