Cosmetic Dental Practice Seeking Sales Concierge / Treatment Coordinator

Orange and Magnolia Dental Studio, led by Dr. Joyce Kahng, is a boutique cosmetic dental studio focused on high-touch patient care, modern aesthetics, and elevated smile transformations. We specialize in minimally invasive cosmetic and restorative dentistry and pride ourselves on delivering a concierge-level experience in a calm, supportive, and design-forward environment.

As our practice continues to grow, we are seeking a warm, polished, and proactive Dental Sales Concierge / Treatment Plan Coordinator to join our team.

This is a newly created, additive role designed to support growth and elevate the patient experience. Our practice already has a dedicated team member who oversees insurance and back-end financial systems, as well as a dedicated dental assistant for clinical support, allowing this position to focus primarily on patient communication, relationship-building, and treatment coordination.

This role is ideal for a former dental assistant or someone from the aesthetics / cosmetic industry who enjoys patient interaction, understands clinical services, and feels confident guiding patients through treatment options, next steps, and general financial expectations.

You will serve as a key bridge between our clinical team and patients—helping convert inquiries into scheduled consultations, guiding patients through their treatment plans, and delivering a concierge-level experience.

Schedule Expectations

• In-office position during clinic hours
• Approximately 24–32 hours per week
• Schedule may vary slightly based on consultations and treatment coordination needs

Key Responsibilities

• Serve as the primary in-office point of contact for patients, providing a warm, professional, concierge-style welcome
• Greet patients, assist with check-in/check-out, and help ensure a smooth daily flow
• Respond to new patient inquiries and cosmetic leads generated from Instagram, website, and online forms
• Answer and route lead-related phone calls and messages in a professional, timely manner
• Follow up with potential leads to schedule consultations
• Present and explain treatment plans clearly, confidently, and compassionately
• Answer patient questions regarding procedures, timelines, and general financial expectations
• Support cosmetic and restorative case acceptance through relationship-based conversations
• Provide a high-touch, elevated patient experience from first contact through treatment coordination
• Encourage and support positive patient reviews through exceptional service
• Coordinate scheduling for consultations and treatment appointments
• Communicate closely with the doctor and clinical team regarding patient needs and next steps
• Maintain accurate notes and documentation in Open Dental
• Willingness to assist clinically as needed (floater support), while working alongside a dedicated dental assistant
• Insurance verification, claims, and back-end financial workflows are handled by a longstanding team member

Qualifications

• Previous dental assistant experience strongly preferred

OR experience in the aesthetics / cosmetic industry (med spa, plastic surgery, dermatology, cosmetic coordinator, etc.)

• Strong interest in cosmetic dentistry and smile design
• Solid understanding of clinical procedures and terminology (or willingness to learn quickly)
• Comfortable speaking with patients about treatment options, fees, payment options, and next steps
• Warm, professional communication style with strong emotional intelligence
• Organized, reliable, and detail-oriented
• Familiarity with Open Dental or similar dental software preferred
• Interest in helping a modern, quality-focused practice continue to grow

Who You Are

• You enjoy connecting with people
• You take pride in providing outstanding customer service
• You are confident, calm, and polished
• You thrive in a small, boutique environment
• You are flexible and enjoy wearing multiple hats
• You are excited about aesthetics, cosmetics, and smile transformations

Our Values

We value kindness, professionalism, accountability, and clear communication.
We thrive in a calm, collaborative, drama-free environment and believe an exceptional patient experience starts with how we treat each other as a team.

What We Offer

• Competitive hourly pay with performance-based bonus potential
• Supportive, collaborative, drama-free environment
• Opportunity to grow within a cosmetic-focused practice
• No heavy insurance or billing workload

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Work Location: In person