Cosmetic Services Coordinator

Company Overview
Bryn Mawr Dermatology is dedicated to providing comprehensive dermatology services with a focus on patient-centered care. Established with a commitment to the latest advancements in skin health and cosmetic treatments, our practice provides comprehensive dermatology services for the entire family

Job Summary
We are seeking a dynamic and detail-oriented Cosmetic Services Coordinator to join our team. The ideal candidate will possess excellent communication skills and a strong understanding of cosmetic dermatology procedures. The Cosmetic Services Coordinator plays a key role in supporting and growing our cosmetic practice through patient outreach, schedule support, marketing coordination, social media management, product inventory tracking, and performance reporting.

Key Responsibilities

Patient Outreach & Follow-Up

• Conduct proactive outreach to cosmetic patients via phone, text, and email
• Follow up with leads from consultations, online inquiries, events, and promotions
• Re-engage past cosmetic patients for repeat services and upcoming seasonal promotions
• Support scheduling coordination, pre-visit communication and post treatment support as needed
• Maintain accurate documentation of outreach, outcomes, and patient status

Performance Tracking & Reporting

• Track cosmetic performance metrics such as: leads and conversions, consultations scheduled/completed, monthly revenue and treatment volume, and promotional campaign performance
• Identify trends in patient activity and help recommend improvements or opportunities
• Maintain clean, organized tracking spreadsheets and reporting tools

Marketing & Social Media Support

• Assist with planning and coordinating cosmetic marketing, events, campaigns and promotions
• Manage and post approved content on social media platforms (e.g., Instagram, Facebook)
• Support content capture workflow (before/after photos, testimonials, event content) following HIPAA consent guidelines
• Monitor messages and respond appropriately or route inquiries to the correct team member
• Maintain a consistent brand voice and help drive engagement and awareness

Product Inventory & Supplies

• Maintain cosmetic product inventory and ensure retail displays are organized and presentable
• Track incoming/outgoing product usage and retail sales
• Assist with ordering and restocking supplies as needed
• Monitor expiration dates, storage requirements, and product organization
• Support retail product promotions and patient education when applicable

General Cosmetic Business Support

• Provide day-to-day support to the cosmetic team as needed
• Assist with preparing patient packets, promotional materials, and cosmetic consultation tools
• Help organize and support events such as open houses, trainings, and patient appreciation promotions
• Ensure cosmetic work areas remain professional, stocked, and patient-ready
• Supports cleanliness and organization of treatment rooms and linens
• Perform other duties as assigned to support business growth and patient experience

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 1+ year of experience in a medical office, cosmetic practice, retail, sales, or customer service preferred
• Strong interpersonal and communication skills (phone, email, and in-person)
• Highly organized and detail-oriented with strong follow-through
• Comfortable with multitasking, deadlines, and patient-facing professionalism
• Ability to maintain confidentiality and professionalism with sensitive patient information
• Social media familiarity (Instagram/Facebook content posting and basic engagement)
• Proficient in Microsoft Office or Google Suite (Excel/Sheets is a plus)

Preferred Skills (Not Required)

• Experience in aesthetics, dermatology, plastic surgery, med spa, or cosmetic dentistry
• Knowledge of cosmetic services (Botox, fillers, lasers, facials, body contouring, etc.)
• Experience using EMR systems or scheduling software
• AI/Canva/basic design tools experience
• Strong sales mindset with a patient-first approach

Core Competencies

• Patient-first communication
• Strong follow-up and accountability
• Professionalism and discretion
• Positive attitude and team mentality
• Marketing awareness and creativity
• Ability to learn quickly, work independently and stay organized

Work Environment & Expectations

• Medical/cosmetic office setting
• Requires professional appearance and excellent customer service
• Occasional evening or weekend support may be needed for events/promotions
• Ability to stand, walk, and perform light lifting (product inventory/stocking)

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience:

• cosmetic: 1 year (Preferred)

Ability to Commute:

• Villanova, PA 19085 (Required)

Work Location: In person