Cosmetics Operations Manager

Are You the Operations Rockstar Ready to Elevate Our Hive? Or a Restaurant Manager Looking for Hours that Better Suit your Lifestyle?

Join the BEE-OCH Organics Team as Our Operations Manager!

About Us:

Hey Bee-autiful! At BEE-OCH Organics, we're all about whole-body wellness with an attitude. Our mission? To rid daily routines of synthetic chemicals through our range of 100% Natural and USDA Organic Certified products. From skincare and mineral makeup to hair care and deodorants—each product is made right here in our Hazel Green, Wisconsin organic facility with a FULL 5-step traceback system to our ingredient farmers. With integrity and transparency at our core, if we can't make it 100% clean, we simply don't make it.

Why This Role Matters:

As our Operations Manager, you'll be the heartbeat that keeps our hive buzzing efficiently! You'll orchestrate the harmony between our customers, team members, and production processes while ensuring our growth stays on track. This isn't just about maintaining systems—it's about elevating our entire operation while preserving the personal touch our customers love. You'll have your hands in everything from customer happiness to employee development to inventory management, making you essential to our mission of creating the cleanest beauty products possible.

What You'll Bee Doing:

Team Leadership & Development

• Lead a team of 10-15, fostering a positive and engaged culture
• Serve as our “Team Happiness Coordinator”
• Conduct quarterly reviews and coordinate training with team leads
• Manage hiring, scheduling, and (when needed) terminations
• Oversee payroll hours and track team productivity

Inventory & Vendor Management

• Manage ingredient sourcing and vendor relationships
• Budget for supplies and monitor inventory levels
• Forecast stock and team capacity needs
• Submit required product testing

Business Operations & Growth

• Streamline operations and reduce inefficiencies
• Build and refine SOPs
• Research and implement tools/software for efficiency
• Ensure compliance with organic, safety, and industry standards
• Partner with the Owner on promotional planning
• Lead weekly Level 10 team meetings
• Analyze KPIs and trends to drive growth and solve challenges

Customer Experience & Communication

• Deliver exceptional support, including product knowledge, inquiries, and returns/exchanges
• Improve customer experience on website and support inquiries
• Track and report on customer satisfaction metrics
• Act as the main liaison between customers and internal teams
• Update website shipping dates daily
• Moderate product reviews and remove spam

Who You Are:

• A natural problem-solver who thrives in a fast-paced, dynamic environment
• A restaurant manager seeking to get your nights and weekends back
• Detail-oriented with exceptional organizational and multitasking abilities
• A people person with strong leadership skills and emotional intelligence
• Someone who takes ownership and drives initiatives to completion
• A communicator who expresses ideas clearly and listens effectively
• Tech-savvy, with the ability to learn and implement new systems in e-commerce
• Passionate about clean beauty, wellness, and sustainability
• Someone who balances big-picture thinking with attention to daily operations

Requirements:

Must-Haves:

• 2+ years of operations or management experience
• Background in e-commerce operations
• Proven track record in team leadership and development
• Strong customer service background
• Proficiency with inventory management systems
• Excellent computer skills including spreadsheets and digital tools
• Exceptional problem-solving abilities

Nice-to-Haves:

• Experience in beauty, wellness, or natural products industry
• Knowledge of organic certification processes
• Experience with CRM and project management software
• Understanding of digital marketing concepts

What We Offer:

• Competitive Salary: Starting at $60,000 per year depending on experience
• Profit Sharing (Currently equates to an additional $15,000/year and growing)
• Paid holidays
• PTO
• Growth Opportunities: Be part of our expanding business
• Amazing Employee Discount on BEE-OCH Organics products
• Purpose-Driven Work: Help make the world healthier through clean beauty
• Collaborative Work Environment in our beautiful Wisconsin facility

How to Apply:

If you're a natural leader, super-organized, tech savvy, customer-focused, and ready to bee amazing at managing our operations, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you'd bee the perfect Operations Manager for BEE-OCH Organics to brooke@bee-och.com.

Join us at BEE-OCH Organics and help us make the world a healthier, happier place—one bee-autiful face at a time!

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• Describe a time you had to address a difficult situation with your team or individual employees. How did you handle it?
• What does "customer service" mean to you in an e-commerce business where you may never speak to customers directly?
• Why are you interested in BEE-OCH Organics specifically?
• Give a specific example of a process or system you improved in a previous role. What was broken, what did you implement, and what were the results?
• Describe your experience with inventory forecasting and vendor management. Include specific systems or methods you've used.

Experience:

• Business management: 2 years (Required)
• Customer service: 1 year (Required)
• Computer literacy: 2 years (Required)

Ability to Commute:

• Hazel Green, WI 53811 (Required)

Ability to Relocate:

• Hazel Green, WI 53811: Relocate before starting work (Required)

Work Location: In person