Counter Sales Assistant (Domestic & International)

Job Title: Counter-SalesCounter-Sales Assistant (Inbound & Outbound)

Job Summary: The Counter Sales Assistant is responsible for providing excellent customer service and support to walk-in and over-the-phone customers. This role involves handling inbound and outbound sales calls, processing orders, answering product inquiries, and assisting customers with purchasing needs. The Counter Sales Assistant acts as the primary point of contact between the company and its customers.

Key Responsibilities:

Greet and assist customers who visit the sales counter in a friendly and professional manner

Handle inbound sales calls, respond to customer inquiries, and process orders accurately and efficiently

Must have good command of ticket refunds and re-issues.

Provide product information, pricing details, and order status updates to customers

Conduct outbound sales calls to follow up on quotes, promote new products, and generate additional sales opportunities

Collaborate with sales and marketing teams to identify cross-selling and upselling opportunities

Participate in product training sessions to stay updated on the company's offerings

Flexible to work in different shift timings and on holiday's (If required)

Contribute to a positive and customer-centric work environment

Required Skills and Qualifications:

Bachelor's in any discipline

2-3 years of experience in a customer service or sales-related role

Strong communication and interpersonal skills

Ability to work in a fast-paced, deadline-driven environment

Proficient in using DTS systems and software (e.g.,Galillo, Amadeus , Sabre)

Excellent problem-solving and decision-making abilities

Attention to detail and accuracy in order processing

Willingness to learn about the company's products and services

Flexible and adaptable to changing customer needs and priorities

Job Type: Full-time

Pay: Rs45,000.00 - Rs55,000.00 per month

Experience:

• travel agency: 3 years (Preferred)

Application Deadline: 22/06/2024