Counter Sales Specialist

Description

Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.

Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.

With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.

Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.

We are currently hiring for the role of Counter Sales Specialist.

SUMMARY

The Counter Sales Specialist is a hands-on, customer-facing role responsible for delivering exceptional service to Kele customers at the branch counter, over the phone, and via email. This position supports all aspects of branch operations including sales, order fulfillment, and inventory control.

The Counter Sales Specialist plays a critical role in ensuring fast, accurate, and knowledgeable service while maintaining efficient warehouse operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

Customer Service, Sales Consultation & Technical Support

• Assist walk-in customers and respond to inbound phone calls and emails for quotes, availability, and technical questions
• Provide product selection support for Commercial HVAC controls, BAS components, and related electrical products
• Generate and process sales orders in ERP systems accurately and efficiently
• Develop relationships with contractors, technicians, and facility customers
• Upsell complementary products and recommend alternatives when items are unavailable
• Resolve customer issues, order discrepancies, and service concerns with urgency and professionalism
• Provide basic troubleshooting and product application support
• Maintain strong working knowledge of Kele catalog and vendor product offerings

Order Fulfillment & Warehouse Operations

• Pick, pack, and ship customer orders accurately and on time using parcel carriers
• Prepare and stage will-call orders for customer pickup
• Receive incoming inventory and verify against purchase orders
• Stock shelves and maintain organized bin locations
• Process returns and restock materials appropriately
• Ensure a clean, safe, and organized warehouse and counter area

Inventory Control

• Perform cycle counts and assist with physical inventory processes
• Monitor inventory levels and communicate low, excess, or obsolete stock
• Maintain accurate inventory records and proper product labeling
• Assist in resolving inventory discrepancies

Branch Operations Support

• Support daily branch operations including opening and closing responsibilities
• Follow company policies, procedures, and safety guidelines
• Coordinate with inside sales, purchasing, and logistics teams
• Contribute to a team-oriented, high-performance branch environment

Leadership Support (Acting Branch Coverage)

• Serve as on-site lead when the Branch Manager is not present
• Help prioritize daily work, maintain service levels, and ensure operational continuity
• Escalate issues as needed and communicate effectively with leadership
• Model professionalism, accountability, and customer-first behavior

QUALIFICATIONS

Education & Experience

• High school diploma or equivalent required
• 1–3 years of experience in customer service, sales, warehouse, or distribution environment preferred
• Experience in HVAC products, building controls, electrical, or industrial distribution preferred

Knowledge, Skills & Abilities

Customer & Sales Skills

• Strong customer service mindset with a sense of urgency
• Effective communication with contractors, technicians, and internal teams
• Ability to build relationships and drive repeat business
• Ability to upsell and cross-sell solutions naturally

Operational & Warehouse Skills

• High attention to detail and order accuracy
• Experience with picking, packing, and shipping processes
• Basic inventory management knowledge
• Ability to multitask between customer-facing and warehouse responsibilities

Technical Aptitude

• Basic understanding of BAS, HVAC controls, or industrial products (or ability to learn quickly)
• Ability to interpret part numbers, specifications, and cross-references
• Comfort using ERP systems, handheld scanners, and Microsoft Office tools

Team & Work Ethic

• Reliable, punctual, and accountable
• Positive attitude and willingness to support team needs
• Ability to work effectively in a small, fast-paced branch environment
• Desire for long-term growth within Kele

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and move between counter and warehouse throughout the day
• Ability to lift and move items up to approximately 50 pounds regularly
• Ability to perform manual tasks including picking, packing, and handling materials

WORK ENVIRONMENT

• Combination of sales counter, office, and warehouse environment
• Fast-paced setting with frequent customer interaction and time-sensitive requests

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Customers trust you and request you by name
• Orders are processed quickly, accurately, and with minimal errors
• You anticipate customer needs and provide proactive solutions
• The warehouse is organized, inventory is accurate, and operations run smoothly
• You maintain composure and effectiveness during busy or high-pressure periods
• You contribute to a positive, team-oriented branch culture

Kele Companies offers all full-time associates the following benefits and perks:

• Medical, vision, and dental insurance ​
• HSA
• FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays

Pay: $28.00 - $30.00 per hour

Work Location: In person