Counter Server

Ballyhoo Hospitality Group is seeking an energetic, hospitality focused Counter Server to join Buck Russell’s in Wilmette.

Concept Overview: Buck Russell’s is a Ballyhoo Hospitality concept located in downtown Wilmette that brings together a bakery, sandwich shop, and creamery in a warm neighborhood setting. The concept blends the charm of a classic bakery and ice cream parlor with an approachable menu that includes freshly baked pastries, deli style sandwiches, house made desserts, and small batch ice cream. The space was designed to feel welcoming and nostalgic, encouraging guests to stop in throughout the day for coffee and pastries, lunch with friends, or a sweet treat in the evening. Buck Russell’s has become a beloved community gathering place where families, neighbors, and regulars come together for simple food made well.

Server Job Summary: As the primary point of contact for guest interactions at the register and on the floor, the Counter Server is responsible for welcoming our guests with utmost hospitality, processing orders, and ensuring the dining area is inviting and guest ready. Counter Server must be pleasant, professional, organized and focused on guest experience each and every time.

We offer:

• Paid Leave
• Medical, Dental, and Vision Insurance
• Employee dining privileges
• Opportunities for professional growth and development
• A supportive and inclusive work environment
• The chance to be part of a renowned and growing restaurant group known for its culinary artistry and welcoming ambiance

Essential Duties and Responsibilities:

• Greet guests promptly and professionally.
• Guide guests through their dining experience with knowledge and hospitality focus.
• Take and submit food and beverage orders through a point of sale system - Toast.
• Communicate dietary restrictions, allergies, and special requests to the kitchen.
• Deliver food and beverages accurately and ensure guest satisfaction.
• Collaborate with service staff to clear and reset tables efficiently.
• Manage takeout orders.
• Prepare the restaurant for service following a detailed checklist.
• Assist in closing the restaurant at the end of service.
• Manage guest financial transactions and verify the accuracy of daily sales and payment reconciliation.
• Assist with cleaning and maintaining the dining area and other restaurant tasks as needed.
• Participate in Pre-Shift meetings and stay informed about menu items.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Minimum of 1 year of dining experience preferred.
• Maintain a BASSET and ServSafe Food Handlers Certification.
• Excellent interpersonal, communication, and time management skills.
• Ability to work efficiently under pressure and in a fast-paced environment.
• Proficient with Point of Sale systems (Toast preferred).
• Must be able to work Weekends, Evenings and Holidays
• Ability to lift and move up to 50 pounds and carry trays of food weighing up to 25 pounds.

If you are a dedicated Server with a passion for delivering exceptional service and a keen eye for detail, we invite you to apply and bring your talents to Ballyhoo Hospitality. Join us in creating unforgettable dining experiences and making our restaurant a neighborhood destination.

Why Join Us?

• Opportunity to work in a dynamic and friendly environment.
• Gain valuable experience in the hospitality industry.
• Be part of a team that values growth and development.

How to Apply:

Interested candidates should submit their resume and a brief cover letter outlining their relevant experience

Ballyhoo Hospitality Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.