Counter Supervisor (Luxury Cosmetics& Fragrances)

Key Responsibilities

Sales & Client Experience

• Lead by example in delivering personalized, elevated client experiences that reflect the brand’s luxury values
• Drive sales through expert product knowledge, storytelling, and relationship-based selling
• Build and maintain a loyal client base through exceptional service, follow-up, and CRM engagement
• Support the achievement of daily, monthly, and annual sales targets and KPIs

Team Leadership & Development

• Support the Counter Manager in supervising, motivating, and coaching the counter team
• Assist with onboarding and training of new team members on products, brand standards, and service expectations
• Provide ongoing feedback and in-the-moment coaching to elevate performance and professionalism
• Act as a point of contact and leader on the floor in the Manager’s absence

Brand & Operations Excellence

• Ensure the counter consistently meets visual merchandising, hygiene, and brand presentation standards
• Support inventory management, including stock levels, testers, and replenishment
• Assist with administrative tasks such as scheduling support, reporting, and opening/closing procedures as required
• Ensure compliance with company policies, department store guidelines, and health & safety standards

Qualifications & Experience

• Previous experience in luxury retail, beauty, cosmetics, or fragrances preferred
• Prior supervisory or key holder experience is an advantage
• Strong sales acumen with a proven ability to meet or exceed targets
• Excellent communication, interpersonal, and leadership skills
• Passion for beauty, fragrance, and delivering exceptional luxury service
• Professional, polished appearance aligned with a luxury brand image
• Flexible availability, including evenings, weekends, and peak trading periods

What We Offer

• A dynamic role within a prestigious luxury brand
• Ongoing training and professional development
• Competitive compensation and performance-based incentives
• Opportunities for career growth within the brand

Job Type: Full-time