Courier Coordination / Logistics Executive

Job Opening: Courier Coordination / Logistics Executive

We are looking for a Courier Coordination / Logistics Executive to manage courier operations, customer coordination, and order escalations.

Key Responsibilities:

• Handle Shipper Advice and related coordination with courier partners
• Contact customers for undelivered orders and resolve delivery issues
• Manage courier escalations with daily follow-ups
• Monitor and follow up on daily stuck orders
• Escalate delayed orders with the Customer Support (CS) department
• Track and follow up on all raised escalations until closure
• Handle Return to Shipper (RTS) cases
• Follow up on POR (Proof of Return)
• Conduct daily coordination calls with courier KAMs regarding order escalations
• Prepare daily and weekly reports using Microsoft Excel
• Contact customers for current month return orders
• Create new orders for returned shipments

Requirements:

• Intermediate or Bachelor’s degree preferred
• 1–3 years of experience in logistics, courier coordination, or supply chain
• Strong communication skills (customer & courier handling)
• Good command of MS Excel (reports, tracking sheets)
• Ability to handle pressure and multiple follow-ups
• Experience with e-commerce or retail operations will be a plus

Salary: Market competitive (based on experience and skills)

How to Apply:

Interested candidates may apply by sending their updated CV to career@1ststep.pk.

Job Type: Full-time

Work Location: In person