Courier/ Fleet Manager

Overview

The Courier Manager is responsible for the strategic leadership, performance management, and continuous improvement of Tulsa Medical Lab’s courier and fleet operations. This role is accountable for driving operational efficiency, service quality, cost control, and measurable business outcomes.

Responsibilities

Provide strategic leadership of courier operations including dispatch, routing, and fleet utilization

· Develop and enforce SOPs and client SLAs

· Create and manage KPI framework for performance tracking

· Analyze and report operational metrics to leadership

· Drive continuous improvement initiatives including route optimization and cost reduction

· Lead and develop dispatchers and drivers, holding teams accountable to performance standards

· Manage technology improvements and system optimization

· Oversee budget, labor, fuel, and fleet cost management

· Ensure compliance, safety, and specimen integrity

· Oversee hiring, training and management of driver and dispatch operations.

Requirements

Bachelor’s degree in Logistics, Supply Chain, Business, or related field experience preferred

· 5+ years of logistics experience and 3+ years’ experience of courier fleet management

· Leadership experience managing teams and direct reports

· Experience in medical industry preferred

· Strong analytical and data-driven decision-making skills

· Proven ability to create measurable and actionable KPIs

· Experience with Samsara or similar courier fleet management software

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: In person