Court Operations Manager

Title: Court Operations Manager

Unit: Supervised Release Program

Reports to: Director of Administration

Status: Full Time; Regular; Non-Exempt

Location: Bronx SRP spaces(court and community)

Days/Hours Monday-Friday, 9am-5pm

Salary: $38.46 per hour [Approximately $70,000 annually]

Position Summary:

Supervised Release offers an alternative to jail, providing pretrial supervision, case management, and voluntary social services to people charged with misdemeanor and non-violent felony offenses. Program participants are monitored to ensure their appearance at court dates, and they receive referrals to community-based programming. Under the Supervised Release Program (SRP), the Court Operations Manager (COM) will be responsible for strategic direction and leadership for overall administrative and site operations, provide support to the Directors, the Program Operations Unit, and will provide direct oversight to Community Engagement Specialists as well as provide Peer Specialist services including engagement of SRP participants, focusing primarily on clients who require additional supports to remain compliant with program mandates.

Mission, Culture and Fit

The COM needs to match the mission and culture of Fortune, including, meeting a client there they are at; engaging participants with a non-judgmental, inclusive attitude; holding space for trauma associated with criminal justice involvement and incarceration; and helping them to believe in their power to change.

Time Management

The COM must be able to communicate effectively with court stakeholders and internal program staff. The COM must understand the role of each of these stakeholder and how to communicate with all.

Communication

The COM must be able to communicate effectively with internal program staff and external stakeholders. The COM must understand the role of each of these stakeholders and how to communicate with all.

Detail Oriented

The COM must pay close attention to detail, as a large number of clients will receive SRP services and the COM will be responsible for assisting in managing client and programmatic activities while working alongside the Court Operations Manager. This attention to detail includes, reviewing data systems to extract necessary and pertinent information for client participation in SRP.

Essential Duties and Responsibilities:

• Responsible with project planning SRP, including, creating policies and procedures, coordinating internal and external meetings to map out the details of the program, and assisting in onboarding and training of new staff, etc.;

• Responsible for review of potential new cases for SRP that come through arraignments at Bronx Criminal Court and for tracking active cases;

• Responsible for review of incoming cases for SRP for case management assignment

• Track performance indicators to meet contract needs

• Perform data entry into data management systems

• Review monthly reports from staff for accuracy and completeness

• Compile monthly reports on outcomes

• Collect and clean data for funder reports

• Participate in internal chart audits

• Handle coordination and follow-up of all internal and external communication

• Assist with review of quarterly and annual reports

• Take lead on special projects as assigned by Clinical Director, Senior Director and VP of Programs

• Maintain agency archive information in such areas as contracts, program and financial reports

• Write and type correspondence, compiling and reviewing reports, filing, copying, and faxing

• Answer telephones and taking accurate messages and provide appropriate referral information as needed

• Order office and program supplies; tracking inventory; processing purchase orders, check requests, petty cash, client and staff cell phone orders, and metro cards.

• Organize/maintain office environment in an orderly fashion, including updating all binders, program and administrative forms, supplies, metro cards, petty cash, postage, equipment, etc.

• Assist with the development and implementation of programming special events

• Attend program and agency staff meetings, supervision and in-service trainings; taking minutes, as needed

• Responsible for recruitment, hiring, onboarding, and training of new Community Engagement Specialists

• Support senior staff in the creation of the supervised release program’s long-range strategic agenda and goals including the coordination of: new pilots or pretrial programs, new grants or initiatives, and with collaboration with other sectors or related disciplines as needed

• Provide weekly individual supervision and conduct routine case audits for Community Engagement Specialists

• Develop and implement on-site programming that is responsive to the participants’ and community’s needs

• Develop partnerships and liaise with community-based service providers to facilitate programming for participants

• Oversee a range of psychoeducational and skills development group sessions for high risk/need program participants

• Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees and stakeholders.

• Take on additional responsibilities as needed

Qualifications:

• Bachelor's degree preferred, preferably in public health, human services, criminal justice, sociology or related field, with a strong background in data management.
• Two years’ experience as coordinator, management, or strategic planning, administrative assistant for senior level staff.
• Strong computer skills and a minimum of two years relevant work experience in data entry, admin, or reporting, preferably in a nonprofit social service setting.
• Strong analytic, administrative, and organizational, file management skills: ability to complete work with precision and accuracy.
• Must be able to communicate professionally and effectively both in writing and oral form with a wide range of people both inside and outside of the organization.
• Ability to work effectively with minimum supervision in a fast-paced, high volume office, and appropriately set priorities and exercise independent judgment.
• Strong computer experience, including experience with Microsoft Word, Excel, SharePoint, and Power Point (Access a plus).
• Initiative, creativity, and a high energy level.
• Experience with quality assurance and/or quality improvement.
• Excellent organizational and time management skills, with the ability to work independently and handle multiple priorities.
• Excellent written and verbal communication skills.
• Ability to build relationships with staff members of all levels.
• Interest in or experience with working with individuals with criminal justice involvement.

Travel Requirements: N/A

Physical Demands (if applicable):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.