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Court Specialist
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JOB
There are current vacancies in the Customer Service Unit and Court Operations Unit; this recruitment will also be used to create an eligible list for future vacancies. If assigned to Court Operations, you will be required to work Fridays/Weekends and Holidays on a rotating basis. If assigned to Court Operations, because of access to the Mesa Police Department and the confidential, sensitive nature of information handled, successful completion of a background investigation is required. First review of applications will be on Monday, October 27, 2025. A Court Specialist performs a variety of responsible, highly skilled clerical and paraprofessional tasks including administrative, judicial support, and public contact duties in one of the operational divisions within the Municipal Court. Assignments require a high degree of thoroughness and accuracy in performing administrative details within established time constraints while complying with strict Court policies and procedures. The Court Specialist position is responsible for performing related duties as required. Customer Service Unit Assignment: Provide customer service to court visitors in person and on the phone. Manage and reconcile a cash drawer daily. Conducts civil traffic arraignments for uncontested civil traffic and parking violations at the customer service counter according to Administrative Order 2014-102. Accessing and interpreting a credit report. Reconciles the daily financial report by verifying amounts to be refunded or transferred. Reviews financial and other computer transactions and electronic documentation on a case to ensure that computer records correspond, and when errors are identified, routes the issue accordingly. Reviews reports for driver’s license suspensions, traffic school completions, fines paid in full, and restitution disbursement to victims. Processes and provides certified copy requests within legally required timelines. Successful applicants will be required to train and cover in all areas of Customer Service which include, but are not limited to Records, Collections, Civil Traffic, Protective Orders, and Finance on a rotating basis throughout the year. Court Operations Unit Assignment: Provide administrative support daily to judicial officers in the courtroom. Prepares the jury assembly room for jurors; coordinates the Jury Panel for Jury Duty; prepares Jury Preliminary and Final instructions and verdict slips; and acts as Bailiff for court actions as required. Accesses information from a computerized records system to obtain criminal information such as criminal charges, hearing dates, warrants, motor vehicle information, and criminal histories. Processes various petitions and appeals documentation within strict time restraints. Upon court order, assign public defenders and process orders. Keep track statistically of public defender appointments. Operates a motor vehicle when driving to and from the Mesa Police Department Jail. An employee assigned to Court Operations will be required to work Fridays, Holidays, and/or weekends on a rotating schedule throughout the year. Successful applicants will be required to train and cover in all criminal courtrooms on a rotating basis throughout the year.A Court Specialist must thoroughly understand the full scope of the procedures and processes of the court to interact effectively with the public, City Prosecutor's Office, law enforcement, attorneys, governmental agencies, staff within the Mesa Municipal Court and other City employees. This position provides clerical support to judicial and administrative personnel. The interpersonal communications in this classification requires considerable judgement, tact, patience, and professionalism when providing information and clarification concerning court rules, Arizona revised statutes, City ordinances, and general court and criminal justice processes. This position responds to and resolves difficult and sensitive customer inquiries or issues, including dealing with stressful situations, in a fair, tactful, and professional manner. Employees in this class are expected to exercise professional discretion while performing day-to-day activities independently within established guidelines and procedures with minimal supervision. A Court Specialist must be responsible and devoted to excellence, possess the initiative to prioritize assignments, and work cohesively with coworkers to ensure completion of work. Court Specialists may be tasked with assisting the lead court specialist and supervisor with training new employees. This class receives general supervision from a Court Supervisor and Lead Court Specialist through meetings, reports, and conferences regarding volume, accuracy, and timeliness of work completed and compliance with legal standards and policies. This class is FLSA nonexempt.Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
EXAMPLE OF DUTIES
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Considerable (3 - 5 years) clerical or paraprofessional experience involving public contact, customer service, or payment processing. Graduation from an accredited college or university with an associate’s degree or higher in a related field may substitute for two years of experience. Good (1-3 years) experience operating a personal computer (PC) and word processing software.Special Requirements. Must possess a valid Class D Arizona Driver's License by hire or promotion date (Court Operations Unit Assignment). For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa. If assigned to Court Operations, because one of the locations is at the Mesa Police Department Jail, successful completion of a background investigation is required. Preferred/Desirable Qualifications. Knowledge of general court processes and experience in a court setting is preferred. Bilingual (English/Spanish) skills are highly desirable.
There are current vacancies in the Customer Service Unit and Court Operations Unit; this recruitment will also be used to create an eligible list for future vacancies. If assigned to Court Operations, you will be required to work Fridays/Weekends and Holidays on a rotating basis. If assigned to Court Operations, because of access to the Mesa Police Department and the confidential, sensitive nature of information handled, successful completion of a background investigation is required. First review of applications will be on Monday, October 27, 2025. A Court Specialist performs a variety of responsible, highly skilled clerical and paraprofessional tasks including administrative, judicial support, and public contact duties in one of the operational divisions within the Municipal Court. Assignments require a high degree of thoroughness and accuracy in performing administrative details within established time constraints while complying with strict Court policies and procedures. The Court Specialist position is responsible for performing related duties as required. Customer Service Unit Assignment: Provide customer service to court visitors in person and on the phone. Manage and reconcile a cash drawer daily. Conducts civil traffic arraignments for uncontested civil traffic and parking violations at the customer service counter according to Administrative Order 2014-102. Accessing and interpreting a credit report. Reconciles the daily financial report by verifying amounts to be refunded or transferred. Reviews financial and other computer transactions and electronic documentation on a case to ensure that computer records correspond, and when errors are identified, routes the issue accordingly. Reviews reports for driver’s license suspensions, traffic school completions, fines paid in full, and restitution disbursement to victims. Processes and provides certified copy requests within legally required timelines. Successful applicants will be required to train and cover in all areas of Customer Service which include, but are not limited to Records, Collections, Civil Traffic, Protective Orders, and Finance on a rotating basis throughout the year. Court Operations Unit Assignment: Provide administrative support daily to judicial officers in the courtroom. Prepares the jury assembly room for jurors; coordinates the Jury Panel for Jury Duty; prepares Jury Preliminary and Final instructions and verdict slips; and acts as Bailiff for court actions as required. Accesses information from a computerized records system to obtain criminal information such as criminal charges, hearing dates, warrants, motor vehicle information, and criminal histories. Processes various petitions and appeals documentation within strict time restraints. Upon court order, assign public defenders and process orders. Keep track statistically of public defender appointments. Operates a motor vehicle when driving to and from the Mesa Police Department Jail. An employee assigned to Court Operations will be required to work Fridays, Holidays, and/or weekends on a rotating schedule throughout the year. Successful applicants will be required to train and cover in all criminal courtrooms on a rotating basis throughout the year.A Court Specialist must thoroughly understand the full scope of the procedures and processes of the court to interact effectively with the public, City Prosecutor's Office, law enforcement, attorneys, governmental agencies, staff within the Mesa Municipal Court and other City employees. This position provides clerical support to judicial and administrative personnel. The interpersonal communications in this classification requires considerable judgement, tact, patience, and professionalism when providing information and clarification concerning court rules, Arizona revised statutes, City ordinances, and general court and criminal justice processes. This position responds to and resolves difficult and sensitive customer inquiries or issues, including dealing with stressful situations, in a fair, tactful, and professional manner. Employees in this class are expected to exercise professional discretion while performing day-to-day activities independently within established guidelines and procedures with minimal supervision. A Court Specialist must be responsible and devoted to excellence, possess the initiative to prioritize assignments, and work cohesively with coworkers to ensure completion of work. Court Specialists may be tasked with assisting the lead court specialist and supervisor with training new employees. This class receives general supervision from a Court Supervisor and Lead Court Specialist through meetings, reports, and conferences regarding volume, accuracy, and timeliness of work completed and compliance with legal standards and policies. This class is FLSA nonexempt.Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
EXAMPLE OF DUTIES
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Considerable (3 - 5 years) clerical or paraprofessional experience involving public contact, customer service, or payment processing. Graduation from an accredited college or university with an associate’s degree or higher in a related field may substitute for two years of experience. Good (1-3 years) experience operating a personal computer (PC) and word processing software.Special Requirements. Must possess a valid Class D Arizona Driver's License by hire or promotion date (Court Operations Unit Assignment). For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa. If assigned to Court Operations, because one of the locations is at the Mesa Police Department Jail, successful completion of a background investigation is required. Preferred/Desirable Qualifications. Knowledge of general court processes and experience in a court setting is preferred. Bilingual (English/Spanish) skills are highly desirable.
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