Court Specialist

Description/Duties

There are current vacancies in the Customer Relations Unit and Court Operations Unit; this recruitment will also be used to create an eligible list for future vacancies. If assigned to Court Operations, you will be required to work Fridays/Weekends and Holidays on a rotating basis.

If assigned to Court Operations, because of access to the Mesa Police Department and the confidential, sensitive nature of information handled, successful completion of a background investigation is required.

A Court Specialist performs a variety of responsible, highly skilled clerical and paraprofessional tasks including administrative, judicial support, and public contact duties in one of the operational divisions within the Municipal Court. Assignments require a high degree of thoroughness and accuracy in performing administrative details within established time constraints while complying with strict Court policies and procedures. The Court Specialist position is responsible for performing related duties as required.

Customer Relations Unit Assignment: Provides customer service to court visitors in person and on the phone. Manages and reconciles a cash drawer daily. Conducts civil traffic Arraignments for uncontested civil traffic and parking violations at the customer service counter according to Administrative Order 2014-102. Reconciles the daily financial report by verifying amounts to be refunded or transferred. Reviews financial and other computer transactions and electronic documentation on a case to ensure that computer records correspond and when errors are identified, routes the issue accordingly. Reviews reports for driver’s license suspensions, traffic school completions, fines paid in full, and restitution disbursement to victims. Processes and provides certified copy requests within legally required timelines. Successful applicants will be required to train and cover in all areas of Customer Relations which include, but are not limited to Records, Compliance, Civil Traffic, Protective Orders, and Finance on a rotating basis throughout the year.

Court Operations Unit Assignment: Provides administrative support daily to judicial officers in the courtroom. Prepares the jury assembly room for jurors; coordinates the Jury Panel for Jury Duty; prepares Jury Preliminary and Final instructions and verdict slips; and acts as Bailiff for court actions as required. Accesses information from a computerized records system to obtain criminal information such as criminal charges, hearing dates, warrants, motor vehicle information, and criminal histories. Processes various petitions and appeals documentation within strict time restraints. Upon court order, assign public defenders and process orders. Keeps track statistically of public defender appointments. Operates a motor vehicle when driving to and from the Mesa Police Department Jail. An employee assigned to Court Operations will be required to work Fridays, Holidays, and/or weekends on a rotating schedule throughout the year. Successful applicants will be required to train and cover in all criminal courtrooms on a rotating basis throughout the year.

A Court Specialist must thoroughly understand the full scope of the procedures and processes of the court to interact effectively with the public, City Prosecutor's Office, law enforcement, attorneys, governmental agencies, staff within the Mesa Municipal Court, and other City employees. This position provides clerical support to judicial and administrative personnel. The interpersonal communications in this classification requires considerable judgement, tact, patience, and professionalism when providing information and clarification concerning court rules, Arizona revised statutes, City ordinances, and general court and criminal justice processes. This position responds to and resolves difficult and sensitive customer inquiries or issues, including dealing with stressful situations, in a fair, tactful, and professional manner. Employees in this class are expected to exercise professional discretion while performing day-to-day activities independently within established guidelines and procedures with minimal supervision. A Court Specialist must be responsible and devoted to excellence, possess the initiative to prioritize assignments, and work cohesively with coworkers to ensure completion of work. Court Specialists may be tasked with assisting the lead court specialist and supervisor with training new employees. This class receives general supervision from a Court Supervisor and Lead Court Specialist through meetings, reports, and conferences regarding volume, accuracy, and timeliness of work completed and compliance with legal standards and policies. This class is FLSA nonexempt.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Qualifications & Requirements

Employee Values : All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from high school or GED. Considerable (3 - 5 years) clerical or paraprofessional experience involving public contact, customer service, or payment processing. Graduation from an accredited college or university with an associate’s degree or higher in a related field may substitute for two years of experience. Good (1-3 years) experience operating a personal computer (PC) and word processing software.

Special Requirements. Must possess a valid Class D Arizona Driver's License by hire or promotion date (Court Operations Unit Assignment) . For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa. If assigned to Court Operations , because one of the locations is at the Mesa Police Department Jail, successful completion of a background investigation is required.

Preferred/Desirable Qualifications. Knowledge of general court processes and experience in a court setting is preferred. Bilingual (English/Spanish) skills are highly desirable.

Link To Job Description

http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs3762.pdf

A Summary of City of Mesa Benefits is linked here.

01

For which unit would you like to be considered? Please select all that apply.

• Customer Relations Unit
• Court Operations Unit
  
  

02

Did you receive a High School Diploma or GED? You must detail your education on your application.

• Yes
• No
  
  

03

Did you graduate from an accredited college or university with an Associate's Degree (or higher) in a related field? You must detail your degree and major information on your application.

• Yes
• No
  
  

04

How many years of clerical or paraprofessional experience do you have involving public contact, customer service, or payment processing? Please detail your experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more
  
  

05

Please detail your clerical or paraprofessional experience involving public contact, customer service, or payment processing, including dates and names of employer(s). You must also detail this experience on your application. If none, type N/A.

06

How much clerical/paraprofessional experience do you have involving public contact or customer service?

• None
• Some but less than 6 months
• 6 months or more but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more
  
  

07

How much clerical/paraprofessional experience do you have involving payment processing?

• None
• Some but less than 6 months
• 6 months or more but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more
  
  

08

Do you have a valid Class D Arizona Driver's License, or can you obtain one by hire or promotion date?

• Yes
• No
  
  

09

Do you have knowledge of general court processes and experience in a court setting?

• Yes
• No
  
  

10

How much courtroom work experience do you have? Please detail your experience on your application.

• None
• Some but less than 6 months
• 6 months or more but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more
  
  

11

Please detail your courtroom work experience, including dates and names of employer(s). You must also detail this experience on your application. If none, type N/A.

12

Please describe your specific computer software applications/systems experience and proficiency including but not limited to document management systems, including dates and names of employer(s). You must also detail this experience on your application. If none, type N/A.

13

Please rate your experience and/or proficiency using Microsoft Word.

• No experience
• Basic work experience (simple correspondence)
• Fair work experience (letters, brochures, formatting)
• Good work experience (tables, importing)
• Extensive work experience (merging)
  
  

14

Please rate your experience and/or proficiency using Microsoft Excel.

• No experience
• Basic work experience (data entry)
• Fair work experience (create and format spreadsheet)
• Good work experience (graphs, charts, formulas, calculations)
• Extensive work experience (macros)
  
  

15

Are you bilingual in Spanish? If yes, what is your proficiency level?

• No
• Yes, basic level - able to obtain and communicate basic information with citizens and includes such skills as using and understanding simple greetings, introductions, numbers, addresses, money, days of the week, months of the year, members of the family, interrogative words, pronouncing and using names correctly, and giving and following general directions in Spanish.
• Yes, intermediate level - able to communicate with a higher level of proficiency, which may include communication of technical language and instructions. Examples of an Intermediate Level would be in situations such as police investigations, communicating legal rights or health and safety issues, translating documents for public distribution, and making presentations or representing the City at public functions or events to communicate information in Spanish.
• Required Question