Coverage/Intake Clerk

Description:

POSITION SUMMARY:

The Coverage/Intake Clerk will complete the intake of new claims and verify coverage, and update policies. This position will input new incidents and new claims into the claims system which are received via the mail, fax, or e-mail while maintaining the FROI Folder.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

1. Open, categorize and sort incoming claims via mail, e-mail, and faxes. (FROI Folder)

2. Verify coverage by reviewing the policy portal and making necessary phone calls as needed.

3. Responsible for entering and updating policies.

4. Policy corrections

5. Updating critical fields within the claims system.

6. Communication with Underwriting Department as needed

7. Enter all claims data into system and attaching all claim material received into the claims system.

8. Assign completed claims to appropriate Supervisor.

9. Send acknowledgment letter to Employee upon new claim set up.

10. Other duties as assigned by Supervisor.

Requirements:

QUALIFICATIONS:

• Excellent data entry skills.
• Ability to operate e-mail and fax.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality and efficiency.
• Consistently at work and on time.
• Follows instructions, responds to management direction
• Should be customer driven.
• Excellent research and investigation skills.
• Ability to clearly express decisions, and rationale.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills with a diverse group of contacts.
• Maintains confidentiality as well as a high degree of professional integrity.
• Ability to provide a high level of customer service while working in a fast-paced environment.
• Demonstrated attention to detail with excellent organizational and prioritization skills.