CR Assistant Manager

Key Responsibilities

• Acts as the frontline contact for clients, customers, or stakeholders.
• Handles routine inquiries, issues, and service requests.
• Provides information, processes forms, or coordinates basic support tasks.
• Collects feedback and reports problems.
• Monitor customer satisfaction metrics and identify areas for improvement.
• Collaborate with cross-functional teams (Sales, Product, Operations) to resolve customer concerns and improve processes.

Eligibility Criteria:

• Bachelor's degree in relevant field
• 2+ years of experience in customer relations, customer service management, or a similar role.
• Excellent communication, conflict-resolution, and interpersonal abilities
• Proficiency with CRM platforms and customer service tools

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person