Creative & E-Commerce Specialist

About USAMM

USAMM is the nation's leading online retailer of military uniforms, medals, ribbons, and accessories — trusted by active-duty service members, veterans, and their families across every branch of the U.S. Armed Forces. Headquartered in Killeen, Texas — minutes from Fort Hood — we operate a high-volume direct-to-consumer web store (usamm.com). We serve the people who serve the nation. This role is for someone who takes that seriously.

Role Overview

We are looking for a versatile, technically strong creative professional to own visual production, product photography, and e-commerce content operations in-house. This is not a general-purpose design job. You will be the creative engine behind a multi-channel military retail brand — responsible for producing everything from product images and promotional graphics to channel-specific content across all channels.

Core Responsibilities

Graphic Design & Brand Creative

• Design all promotional, campaign, and seasonal graphics for usamm.com, Amazon storefronts, TikTok Shop, and social media
• Create banners, email headers, digital ads, product callout graphics, and branded templates that meet military community aesthetic standards
• Maintain visual consistency across USAMM and all alternate sales channel brand identities
• Build and maintain a library of reusable design assets, brand guides, and templates
• Support apparel and merchandise design

Product Photography

• Execute in-house product photography for all new SKUs across all catalogs
• Shoot, edit, and deliver lifestyle and studio images optimized for web PDPs, Amazon listings, and social content
• Manage photo setup and maintain consistent lighting, staging, and brand standards
• Batch-process and deliver properly formatted image assets across all channel specifications (Amazon, TikTok Shop, web)

E-Commerce Content & Platform Operations

• Upload and manage product listings, images, and content across Shopify, Amazon Seller Central, and TikTok Seller Center
• Audit and refresh existing product pages for visual quality, keyword alignment, and conversion optimization
• Support A/B testing of creative assets and product imagery in coordination with leadership
• Assist in building and maintaining all e-commerce storefronts, product catalogs, and creative assets for GMV Max campaigns and LIVE shopping events
• Support Spark Ads creative production — short-form video clips, static graphics, and overlay text assets
• Coordinate channel asset specs and upload cadences with the dev and operations teams

Email, SMS, & Newsletter Support

• Design email creative assets (headers, banners, product blocks) in coordination with AI-assisted automation workflows
• QA email sends for visual accuracy and mobile rendering across clients
• Responsible for SMS marketing
• Support seasonal campaign content calendars and execution

Required Qualifications

• 3+ years of professional graphic design experience with a strong, verifiable portfolio
• Proficient in Adobe Creative Suite — Photoshop and Illustrator are non-negotiable; InDesign and Premiere a plus
• Hands-on product photography experience — lighting, staging, editing, batch processing
• Direct experience working inside e-commerce platforms: Shopify, Amazon Seller Central, or TikTok Seller Center (at least two required)
• Strong understanding of image specs, file formats, and compression for web and marketplace channels
• Ability to manage and prioritize multiple concurrent projects and meet hard deadlines without daily supervision
• Experience with Claude AI, ChatGPT, or similar agentic models for creating graphics, content, etc.
• Local to Killeen/Fort Hood/Temple/Waco area or willing to relocate — this is a 100% on-site role

Strongly Preferred Qualifications

• Military background, military spouse, or demonstrated deep familiarity with military culture and uniform standards
• Experience with TikTok Shop, TikTok Ads Manager, or short-form video content creation for e-commerce
• Working knowledge of AI creative tools (Adobe Firefly, Midjourney, Canva AI, or equivalent)
• Familiarity with Klaviyo, Postscript, or email/SMS platform creative workflows
• Experience with product photography for Amazon listings specifically (hero image standards, infographic callouts, A+ Content)
• Experience with 3D product photography
• Basic video editing capability for Reels, TikTok clips, or short-form promotional content
• Experience working in a fast-paced, small team environment where you own your output end-to-end

What You'll Be Walking Into

You'll be onboarding alongside a transition period where you will receive direct knowledge transfer from our current creative team. We are deliberately bringing this function into our headquarters to increase speed, quality control, and cross-functional integration. You will have direct access to leadership, real ownership over your output, and the ability to build this capability from the ground up. If you want a role where your work matters and you can see the direct impact — this is it.

Compensation, Benefits, & Information

• Competitive salary commensurate with experience — range provided during screening
• Full-time, on-site position in Killeen, Texas
• Immediate start preferred — position open now
• Benefits package discussed during interview process

How to Apply

Submit your resume, a link to your portfolio (required — applications without a portfolio will not be reviewed), and a brief note explaining your e-commerce experience and why you're a fit for a military-focused brand. We review applications daily and move quickly on qualified candidates.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Retirement plan

Work Location: In person