Credentialing Analyst

About Sunbound

Company. Sunbound is building the “financial OS for senior care.” The current senior care payments experience is broken—leading to higher costs, operational inefficiencies for senior living operators, and unnecessary stress for families. Sunbound solves this by delivering the first modern platform to manage this process end-to-end, saving operators and families time, money, and effort.

Mission. Our founders were inspired to start the business after seeing these challenges firsthand with their own families. We deeply care about supporting one of the most underserved groups in our population: seniors. Sunbound’s mission is to make managing money for senior living easy—so our customers can focus on what really matters: providing quality housing and care.

Team. We're a tight-knit, driven team with hubs in NYC and Washington, DC.

Traction. Since launching in mid-2023, we now serve thousands of families and are doing 7 figures in ARR.

Growth. Sunbound is on fire—growing over 30% month-over-month. The senior living market is a massive and fast-growing $230B+ opportunity as the “baby boomer” generation continues to age.

Funding. We recently closed our Series A from top-tier investors including TTV Ventures, Fika Ventures, Bling Capital, Liquid2 Ventures, Cambrian Ventures and Max Ventures. These firms have collectively backed over 20 unicorns such as Square, Lyft and Rippling. We also have backing from key industry participants including LiveOak Bank and Omega Healthcare Investors (the largest Skilled Nursing focused REIT).

About the role

Sunbond is looking to add a Credentialing Analyst to their team! This mission critical role will support end-to-end credentialing operations for Sunbound's clients. This role is ideal for someone early in their career who is highly organized, comfortable working in spreadsheets and systems, and excited to learn healthcare credentialing and revenue cycle processes.

You’ll help manage day-to-day credentialing tasks, maintain and improve workflows, and contribute to building new processes as we expand into additional payers and service lines. You’ll report to our Revenue Cycle Team Lead and a portfolio of Assisted Living, Memory Care and Skilled Nursing Facility (SNF) clients. Your work will directly support timely licensing, payer enrollment, and uninterrupted revenue for our clients. There is also an opportunity to be a multi-tool player, supporting when necessary other revenue cycle activities such as claims follow-up, cash posting, and reconciliation.

Responsibilities

In this role you will...

• Manage the full credentialing lifecycle for new and existing providers under client contracts, ensuring all payer requirements are met for successful enrollment.

• Complete, track, and maintain Managed Care Organization (MCO) contract applications for Medicaid-credentialed communities and SNFs, as applicable.

• Support process improvement efforts by identifying workflow gaps and recommending opportunities for automation, new tools, or more efficient steps.

• Create and update Standard Operating Procedures (SOPs) for new payer contracts and credentialing workflows; help drive consistent implementation across the team.

• Assist with revenue cycle tasks including claims follow-up, cash posting, reconciliation, and data cleanup as needed.

• Track credentialing metrics and provide clear reporting on progress, roadblocks, and timelines; suggest ways to make reporting more actionable.

• Communicate effectively with client contacts and internal teams to share updates, prioritize workloads, and gather needed information.

What we expect from you

• Bachelors degree with 0-5 years experience

  • Prior healthcare credentialing or revenue cycle exposure is helpful, but not required for entry-level candidates—we will train the right person.

• Strong overall computer and systems aptitude; able to learn new tools quickly and troubleshoot independently

• You are an Excel wizard - comfortable with formulas, filters, pivot tables, VLOOKUP/XLOOKUP, and cleaning/organizing data

• Detail-oriented with strong organizational and follow-through skills.

• Clear written and verbal communication skills, especially when tracking multiple items and stakeholders.

• Ability to manage deadlines in a fast-paced, client-focused environment.

• A resilient person with a “can do” attitude

• Someone who is determined to win

Bonus Qualifications

• Interest in AgeTech / Senior living

• Experience with workflow automation tools (e.g., macros, Excel automation, RPA, or similar) is a plus

Why join us

• Collaborative, mission-driven team that cares deeply about making an impact in senior care and doing right by our customers

• Product-led culture with a focus on continuous improvement, learning, and transparency

• Real ownership in building customer-facing functions from the ground up

• Opportunity to shape the future of the business and grow with us as we scale

Equal opportunity employment

We are an equal opportunity employer. We welcome amazing people from all backgrounds, experiences, abilities, and perspectives. If you need a reasonable accommodation during the application process, email us at apply@sunboundhomes.com. We hope you’ll join us.

Compensation Range: $60K - $75K